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About the Role

Constellation Payment Processing is seeking an AI Product Owner to bridge the gap between partners and engineering teams during a critical platform migration. This role involves translating partner needs into features for an AI-first payment gateway, CSIPay, and managing the product backlog. The position requires significant partner interaction, with over 30% of time dedicated to direct engagement, and potential travel across the US and Canada.

Responsibilities

• Serve as the primary day-to-day product point of contact for an assigned book of partners, spending more than 30% of your time in direct commercial and technical conversations with them.
• Embed early in the lifecycle to uncover partner problems, workflows and integration constraints, capturing requirements at the source.
• Travel to partner sites for discovery sessions, working sessions, pilots and cutover support as needed.
• Act as the voice of the partner inside CPP, ensuring their priorities are represented in every backlog and delivery decision.
• Own, groom and prioritize the product backlog for your partner-facing scope, balancing partner urgency, migration commitments and technical dependencies.
• Utilize AI-DLC and AI Tools for immediate prototyping and delivery.
• Write clear, testable user stories, acceptance criteria and specifications, and make timely accept or reject decisions on delivered work.
• Lead backlog refinement, sprint planning and daily collaboration with Engineering, keeping the team unblocked and focused on the highest-value outcomes.
• Work with Engineering to get the exact items partners need into production, sequencing work so commitments are met without compromising quality.
• Apply CPP's AI-Driven Development Lifecycle (AI-DLC) across your work, using AI to accelerate discovery, requirements capture, story and spec generation, test case creation and documentation.
• Champion an AI-first mindset within the delivery team, continuously finding ways AI can improve product quality and shorten time-to-market.
• Prototype and validate concepts rapidly with AI tooling to de-risk decisions before committing engineering effort.
• Translate partner needs into precise, engineering-ready requirements, including API behavior, field-level mapping, data migration rules and edge cases.
• Maintain clear traceability from partner request through specification, delivery and acceptance.
• Partner with Engineering and R&D to pressure-test feasibility and define pragmatic, scalable solutions on CSIPay.
• Coordinate pilots, UAT, rollout and cutover activities directly with partners, including migration waves off Payrix onto CSIPay.
• Own launch readiness for your scope, including test validation, rollback expectations and go/no-go criteria, and drive fast post-launch iteration based on partner feedback.
• Provide clear, honest status to partners and internal stakeholders, including transparent reporting of risks and misses.
• Align stakeholders across Product, Engineering, Commercial, Risk and Partner Success, communicating trade-offs, decisions and delivery timelines clearly.
• Keep partners informed with structured updates, and keep leadership informed with concise reporting on delivery progress against partner and migration commitments.

Requirements

• 3+ years as a Product Owner, Technical Product Manager or equivalent, owning a backlog and delivering software with an Agile engineering team.
• Proven payments experience operating on, building or maintaining payment systems across Card and ACH rails, ideally for US payments.
• Proven partner-facing or customer-facing experience, comfortable leading both commercial and technical conversations and building trust with external stakeholders.
• Strong requirements craft, translating ambiguous needs into clear user stories, acceptance criteria and engineering-ready specifications using AI.
• Demonstrated ability to work closely with Engineering day to day, prioritizing and sequencing work to ship exactly what customers need.
• An AI-first mentality, with hands-on use of AI tools across discovery, requirements, prototyping, testing and documentation, and a defined track record of using AI to improve quality and speed.
• Exceptional communication skills, able to move fluidly between a partner boardroom and an engineering standup.
• Willingness and ability to travel for partner meetings.
• Experience at a PayFac, payment gateway, or ISV-first platform.
• Payments domain knowledge: PayFac model, merchant onboarding, KYC/KYB, tokenization, routing, settlement and payouts, chargebacks, and interchange.
• Technical proficiency with APIs/SDKs, webhooks, event schemas and integration patterns, and comfort reading API documentation.
• Experience supporting platform migrations or large-scale data migrations.
• Familiarity with Agile delivery tooling (Jira, Azure DevOps or equivalent) and product analytics.
• Degree in a quantitative or technical field (CS, Engineering, Math, Stats, Economics).

Skills

• AI-Driven Development Lifecycle (AI-DLC)
• AI Tools
• Agile
• API behavior
• Field-level mapping
• Data migration rules
• Edge cases
• User stories
• Acceptance criteria
• Specifications
• Backlog refinement
• Sprint planning
• Prototyping
• Validation
• Requirements capture
• Test case creation
• Documentation
• Commercial conversations
• Technical conversations
• Payments systems
• Card rails
• ACH rails
• US payments
• PayFac model
• Merchant onboarding
• KYC/KYB
• Tokenization
• Routing
• Settlement
• Payouts
• Chargebacks
• Interchange
• APIs/SDKs
• Webhooks
• Event schemas
• Integration patterns
• API documentation
• Platform migrations
• Data migrations
• Jira
• Azure DevOps
• Product analytics

Location

• Toronto, ON

Work Type

• Hybrid
• Regular

Experience Level

• 3+ years as a Product Owner, Technical Product Manager or equivalent

Education Level

• Degree in a quantitative or technical field (CS, Engineering, Math, Stats, Economics)

Salary/Compensations

• $80,000 - $90,000 CAD (OTE: $100,000 CAD)

About the Company

• Constellation Payment Processing is a modern Payment Facilitator (PayFac) empowering SaaS businesses to grow revenue through seamless, embedded payments.
• As part of Constellation Software Inc. (TSE:CSU), a global Canadian-based software leader at a $96B market cap, we combine the agility of a specialized payments company with the strength and stability of an established global powerhouse.
• Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few.
• Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.
• Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.”
• We are committed to technology, product innovation, quality, and exceptional customer service.
• Jonas Software supports over 60,000 customers in more than 30 countries.
• We employ over 6,000 skilled professionals, including industry experts and technology specialists.
• Across our broader network, we support a global workforce of more than 30,000 employees.
• Headquartered in Canada, Jonas Software has a global footprint with offices around the world.
• We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.