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About the Role

Obsidian Security is seeking a proactive Technical Account Manager (TAM) to join the Customer Success team. This role involves actively driving customer value within the Obsidian platform, providing technical guidance, and acting as a subject matter expert on SaaS security challenges and best practices. The TAM will partner with customers technically and educationally, serving as the voice of the customer to provide feedback to product management and engineering.

Responsibilities

Deliver the highest level of customer experience and technical assistance to customers and partners.
Manage simultaneous customer requests, inquiries, and issues of varying complexity and priority.
Take ownership of driving complex scenarios and issues, working with appropriate stakeholders in engineering, product management, and sales to deliver successful outcomes.
Work closely with customers to ensure successful onboarding, platform understanding, and integration into daily workflows.
Drive improvements in customer understanding and usage of the Obsidian platform.
Build and improve in-product documentation and guides.
Deliver live or recorded product training for new customers or partners.
Identify, communicate, and deliver on opportunities to improve Obsidian’s customer support and enablement capabilities.
Create and deliver Account Health checks and Quarterly Business Reviews.

Requirements

A strong blend of communication abilities and technical skills to be the field-facing technical ambassador for Obsidian.
Experience in building and managing strong customer relationships.
Experience with cybersecurity, especially Cloud and SaaS security concerns.
Ability to prioritize and manage multiple requests while delivering results.
Experience administering and configuring SaaS applications (such as Google Workplace / GSuite, O365, Okta, Duo, etc).
Experience interacting with APIs, integrations, and middleware.
An understanding of common web authentication methods (such as tokens, OAuth, SAML, etc.).
Versed in software engineering (Python) is a definite plus.
Experience with cybersecurity solution stacks.
Experience in incident response, threat triage, log analysis, and data correlation is a strong plus.

Skills

SaaS security
Customer Success
Technical Account Management
Cybersecurity
Cloud security
API interaction
Integrations
Middleware
Web authentication
Python
Incident response
Threat triage
Log analysis
Data correlation
SaaS application administration
SaaS application configuration

Location

Sydney, Australia

Work Type

Hybrid

Experience Level

Mid-level

About the Company

Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia.
The company protects 200+ organizations across North America, Europe, the Middle East, Southeast Asia, Australia, and New Zealand.
Founded in 2017 and backed by top investors like Greylock, Obsidian was built to close a critical gap in securing SaaS apps.
The platform reduces risk, detects and responds to threats, and prevents breaches at the source.
Obsidian was built by leaders who redefined endpoint and identity security at CrowdStrike, Okta, Cylance, and Carbon Black.
The company uniquely detects anomalous OAuth token activity and manages integration risks.
Obsidian enables growing organizations to start with a lightweight, prevention-focused browser extension and expand coverage over time.
With global momentum, a growing partner ecosystem including SentinelOne, Databricks, and Google Cloud, and a major fundraise ahead, Obsidian is scaling rapidly toward long-term growth and IPO readiness.