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About the Role
Serve a critical role in the administration, maintenance, security, and optimization of RMS core applications. Work directly with operations, policy administration, claims, underwriting, and member service departments. Contribute to the build-out of our technical roadmap by developing enhancements.
Responsibilities
- Troubleshoot and resolve technical issues causing downtime or diminished functionality.
- Enhance applications by working with business leaders to understand, document, design, and develop application-level solutions.
- Collaborate with Product Owners and Project Managers to execute the RMS technical roadmap.
- Maintain RMS applications by applying software patches, updates, and preemptive issue identification.
- Write root cause analysis, knowledge articles, system workflows, technical requirements, and design documentation.
- Manage platform security, including users, roles, and permissions.
- Troubleshoot work requests and incidents from end users.
- Research technical documentation, release notes, knowledge articles, and other sources to become a subject matter expert.
- Document and share knowledge with other administrators via mentoring, training, and joint projects.
- Assist with complex incidents.
- Develop excellent end user and business unit relationships at all levels.
- Build strong working relationships with software vendors.
- Gather requirements and collaborate with stakeholders to write technical requirements and design documentation for enhancement and project work.
- Work independently to build enhancements in a variety of applications.
- Provide feedback to leadership about the team’s growth and development and strategies to enhance team efficiency and effectiveness.
Requirements
- Bachelor's degree in computer science or business; equivalent experience may be accepted.
- 3-5 years of experience directly supporting end users with application support.
- Experience working quickly to identify issues and implement critical and accurate migration strategies within a fast-paced and dynamic work environment.
- Experience in the insurance or risk management industry (underwriting, policy administration, and claims operations) preferred.
- Experience with Origami Risk, Hyland OnBase, and NetSuite preferred.
- Incident and problem management skills.
- Skilled with application and platform administration.
- Knowledgeable with troubleshooting systems.
- Strong customer service, communication, and writing skills.
- Ability to collaborate, share, teach, and respect other team members.
- Ability to demonstrate analytical and problem-solving skills and implementing system enhancements.
- This position does not qualify for visa sponsorship.
- Any job offer is contingent upon receipt of results of a satisfactory background check.
Skills
- Application/Platform Administration
- RMS core applications
- Issue management
- Application maintenance
- Technical roadmap development
- Enhancement development
- Troubleshooting
- Root cause analysis
- Knowledge article writing
- System workflows
- Technical requirements documentation
- Design documentation
- Platform security management
- User, role, and permission management
- Incident management
- Problem management
- Customer service
- Communication
- Writing
- Collaboration
- Teaching
- Analytical skills
- Problem-solving skills
- System enhancement implementation
- Origami Risk
- Hyland OnBase
- NetSuite
Location
- Remote
- Hybrid
Work Type
- Remote
- Hybrid
Experience Level
- 3-5 years
Education Level
- Bachelor's degree in computer science or business
Salary/Compensations
- Salary commensurate with experience
Benefits
- Competitive pay
- 2:1 match of retirement contributions up to 5% after one year
- Onsite daycare
- Onsite gym
- Wellness program
- Tuition reimbursement
- Remote and hybrid work options for certain roles
- Flexible schedules
About the Company
- Established in 1949, TASB has grown alongside Texas to meet the evolving needs of the school boards it serves.
- 500 employees work together to promote educational excellence for Texas public schoolchildren.
- TASB offers high-quality services that help 1,023 school districts operate more efficiently and effectively in serving more than 5.5 million public school students statewide.
- The TASB team is adaptable and responsive to the needs of our members.
- The Texas Association of School Boards promotes educational excellence for Texas schoolchildren through the advancement of good governance, valuable learning experience for school leaders, and public school advocacy.
- We also provide high-quality services and programs to school districts – helping them operate more efficiently and effectively.
Equal Opportunity
- The Association is an equal opportunity employer and will not discriminate against an individual based on any of the following personal characteristics protected by law: race, color, national origin, religion, sex (including in relationance to marital status, pregnancy, pay, sexual orientation or gender identity), age, disability, genetics or veteran status.