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About the Role
As an HR Operations Coordinator, you will play a critical role in ensuring seamless HR and operational support for clients and their employees in our EOR model. You will manage key processes such as onboarding, payroll data management, employee changes, and terminations by working closely with internal teams and external stakeholders. You will serve as the crucial link connecting international clients, global teams, and seamless HR operations. If you love variety, hyper-organized environments, and solving operational puzzles in a fast-paced global landscape, this is your launchpad.
Responsibilities
- Own the end-to-end onboarding journey, including collecting client details, drafting employment agreements, and ensuring a positive Day One experience.
- Manage employee life-cycle changes (promotions, salary adjustments, role changes) by drafting and executing addendums.
- Handle terminations and mutual separations, coordinating agreements, execution timelines, and data handling.
- Prepare, upload, and audit data templates for accurate and timely payroll processing.
- Serve as the primary contact for HR inquiries, addressing questions on policies and HRIS navigation.
- Manage the ticketing queue, meeting KPIs for first responses and resolution rates.
- Triage and route complex cases to Senior HR Advisors with necessary background information.
- Synchronize, upload, and transfer employee data across global systems and platforms.
- Develop and refine standard operating procedures (SOPs), draft templates, and create macros to improve operational efficiency.
- Research multi-country labor laws to ensure compliance with international regulations.
- Track task completion rates and system performance to identify areas for operational improvement.
Requirements
- 3+ years of experience in HR support, operations, or a related role within a fast-paced environment.
- Strong understanding of HR processes, including onboarding, payroll, employee changes, and terminations.
- Experience with HRIS platforms and data management, including transferring and reconciling data across systems.
- High attention to detail, organizational skills, and the ability to manage multiple tasks with competing priorities.
- Excellent communication skills, both written and verbal, to effectively liaise with clients, employees, and internal teams.
- Proficiency with ticketing systems (e.g., Salesforce) and HRIS platforms (e.g., Rippling, Workday).
- Experience working in a global business and working with stakeholders in other countries is a plus.
- Professional working proficiency in English.
- Experience in a high-growth tech or startup environment.
- Hands-on experience working with an Employer of Record (EOR) model.
- Multi-country, cross-border HR experience.
- Fluency in additional languages.
Skills
- HRIS platforms
- Data management
- Ticketing systems
- Salesforce
- Rippling
- Workday
- Communication skills
- Organizational skills
- Attention to detail
Location
- Remote
Work Type
- Onsite
- Hybrid
Experience Level
- 3+ years
About the Company
- Rippling is an equal opportunity employer.
- We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.
- Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.
- Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.
- Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
Equal Opportunity
- Rippling is an equal opportunity employer.
- We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.
- Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.
- To request a reasonable accommodation, please email accommodations@rippling.com