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About the Role

As ABC’s Tree Service Manager, you will supervise and coordinate the activities of Tree Trimming Specialists Crews. Oversees all services provided by Specialists in the department and ensures proper completion of scheduled work. Ensures customer satisfaction by making sure that the service contract is followed, and services are completed accordingly. A Service Manager can make a difference in his employees’ productivity and employment satisfaction by guiding them and providing support that will help develop the full professional potential of every individual employee.

Responsibilities

Must have complete knowledge of how to perform the primary responsibilities of the Tree Specialist job.
Conduct weekly tree meetings with the tree crews to train, make recommendations on improving operations, set goals, plan and coordinates workflow to achieve the goals set by the company and the department.
Corrects improper techniques to improve efficiency of the Specialist’s work.
Plans and recommends solutions to resolve persistent tree trimming problems.
Coaches employees and plays an important part in the specialist’s development, coaching, and training.
Reinforces proper techniques if necessary.
Approves time sheets and PTO request in a timely manner.
Ensures all Evolve log sheets for all employees are clear of mistakes and submits to payroll for process.
Reviews crew schedules daily and makes adjustments as necessary.
Effectively manages employee conflict, resolves work problems, or assists employees in solving work problems.
Escalates the matter to upper Management or HR for employee resolution when necessary.
Takes inventory and plans for future demand and replacement of equipment.
Remains knowledgeable regarding company policies and procedures and communicates these to employees.
Seeks counsel from HR when necessary.
Trains on and supports employees in all safety regulations.
Initiates or suggests plans to motivate employees to achieve goals.
Responsible for reporting unusual or extraordinary circumstances regarding the property of our customers.
Responsible for maintaining the required proper uniform and always ensuring a professional appearance and attitude for all service personnel.
Become familiar with customer expectations and service contracts.
Ability to prioritize workload.
Explains in clear terms the process of services proposed including the length and timeline for expected results to tree crews and customers.
Ability to provide excellent customer care by phone and in person and to answer questions in relation to the services provided.
Identifies and reports to the Division Manager any damage to the customer's property immediately.
Informs Manager and office staff of all resets, skipped services or work not completed daily.
Always uses personal protective equipment as is required by safety standards and for prevention purposes.
Lead by example.
Run the day-to-day operations for Tree Department.
Communicates directly with Sales Arborist to provide QC’s and QA’s for customer follow-ups.
Keep the Tree cage clean, organized and maintain inventory.
Notify the mechanics through Maintain X App. When equipment needs to be repaired.
Follow up on repairs.
Conduct weekly truck inspections and Monthly Truck Tool Inventory.
Other duties as assigned.

Requirements

Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.
Previous Tree Service experience required. Minimum 5 years.
ISA or TCIA Certifications preferred.
ISA Certified Tree Worker certification is desired, but if not currently held, this position encourages the employee to receive this certification within 1 year of holding the position.
Experience in a leading position and demonstrated ability in motivating groups is required.
Demonstrates patience and understanding in resolving customer concerns, even in challenging situations.
Must be able to communicate with members at all levels of the organization and customers.
Bi-Lingual (English/Spanish) preferred.
Ability to forecast work seasons and personnel needs.
Detail oriented with the ability to organize department workflow and create solutions for production and administrative problems.
Dependable and self-motivated with desire to work year-round.
Ability to use and navigate electronic devices such as a tablet/phone, laptop etc.
Computer skills: basic knowledge of email processes and google office programs.
Ability to stand and walk for long periods of time in extreme temperatures including outdoors.
Repetitive lifting, twisting, pulling, pushing and carrying up to 50 lbs. may be required.
Ability to handle and climb a 10 feet ladder.
Some in-state travel may be required.
Ability to drive an automatic transmission vehicle.
Must have a minimum of five consecutive (current and most recent) years of verifiable good driving history.
Any DWI/DUI within the past four years may impact eligibility for employment and may result in withdrawal of a conditional offer.

Skills

Tree management
Customer satisfaction
Employee development
Communication
Problem-solving
Leadership
Conflict resolution
Inventory management
Safety regulations
Motivation
Customer care
Equipment repair notification

Location

Austin, TX

Work Type

Full-time
Some Saturdays required
Sundays only during Emergency Work

Experience Level

5 years of Tree management experience
5 years of Tree Service experience

Education Level

ISA or TCIA Certifications preferred
ISA Certified Tree Worker certification encouraged within 1 year

Salary/Compensations

Salary plus Commission

Benefits

Health, dental, vision, and life insurance
401(k) with company matching
Paid vacation
Sick leave
Profit-Sharing Plan
Lead Now Program
Company clubs, outings
Paid training and development opportunities
Tuition reimbursement
Educational scholarships for employees, and family members
Wellness program
Gym membership
Company vehicle with gas card

About the Company

At ABC Home & Commercial Services, we're more than just a company; we're a family committed to excellence.
With 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas, we take pride in being a family-owned business dedicated to fulfilling commitments, serving others, and supporting families.

Equal Opportunity

ABC is an Equal Opportunity Employer.
As an equal opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals.
We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company’s operations.