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About the Role
Serve as the primary point of contact for clients with high volume and/or complex business needs, managing day-to-day Human Resources activities and growing client relationships through consultation, guidance, and problem resolution. Contribute to Alcott's process improvement and change management initiatives.
Responsibilities
- Serve as the primary contact for clients' human resources needs, ensuring compliance with all applicable federal, state, and local laws
- Provide account management for clients with high volume and/or complex business needs as it relates to Alcott's services
- Develop and maintain effective business relationships with clients
- Conduct client visits (virtual and in-person) to develop and enhance client satisfaction
- Act as a resource and advisor to clients on human resources matters such as employee engagement, employee relations, performance management, progressive discipline, coaching, leave of absence, employee complaints/investigations, and exit strategies/termination
- Manage employee handbook creation, facilitate training initiatives, and support development of clients' policies and procedures
- Demonstrate proficiency and confidence with technology applications and other tools necessary to perform the role and to assist other team members
- Provide product information and facilitate introductions for technology and Alcott service solutions based on analysis of client needs
- Support human resource processes and procedures to ensure accurate, timely and consistent service delivery to clients
- Work collaboratively across HR, Payroll, Benefits, Compliance, Workers' Compensation/Risk, Tax, and other teams to resolve complex client issues and promote a positive, teamwork first work environment
- Ensure a smooth transition from implementation for new clients
- Serve as an advocate for enhancement efforts, actively participating in team projects designed to develop/enhance tools and practices
- Demonstrate leadership within the scope of the role to inspire others within the department and across service teams
- Attend HR meetings and participate in HR educational workshops
- Research and present HR topics of interest at staff meetings
- Conduct training for incoming HR staff in areas of expertise
- Participate in special projects within the HR department
- Partner with senior leadership by escalating client issues, concerns or complex scenarios that require higher-level decision-making
- Other duties as assigned
Requirements
- Minimum of 5 years of HR professional experience
- Understanding of Human Resource segment business challenges
- Knowledge of Human Resources including General HR, Benefits Administration, Payroll, Risk Management, Retirement Services, and Client Support
- Previous PEO industry and/or client service delivery experience are ideal
- Exceptional interpersonal skills and effective conflict resolution
- Exceptional verbal and written communication skills
- Proficiency with complex problem resolution
- Ability to manage high volume and complex client needs
- Ability to work with c-suite and executive level partners
- Understanding of the importance of integrity and keeping confidentiality
- Able to conduct presentations and perform demos as needed
- Proficient written communications skills
- CRM skills required
- Adept at learning new technology
Skills
- Human Resources
- Client Service
- Account Management
- Compliance
- Employee Engagement
- Employee Relations
- Performance Management
- Progressive Discipline
- Coaching
- Leave of Absence Management
- Employee Complaints/Investigations
- Exit Strategies/Termination
- Employee Handbook Creation
- Training Facilitation
- Policy Development
- Technology Proficiency
- Problem Resolution
- Interpersonal Skills
- Conflict Resolution
- Verbal Communication
- Written Communication
- Presentation Skills
- Demonstration Skills
- CRM
- Technology Adaptability
Location
- Local travel required
- Out of state travel possible
Work Type
- Virtual client visits
- In-person client visits
Experience Level
- 5 years of HR professional experience
Education Level
- Bachelor's degree (business administration or human resources) preferred
- PHR or SHRM-CP certified is preferred
Salary/Compensations
- $70,000 - $90,000 annually, commensurate with experience
About the Company
- At Alcott HR, we have a Passion for People and Performance™.
- We empower leaders to focus on their core business purposes and meaning, which enables them to more quickly and efficiently grow their business.
- Alcott HR provides clients and business owners with customized solutions for running their business, including HR best practices, regulatory compliance, payroll, training and development, employee benefits, risk management support, workers' compensation insurance and employment related administration.
- We serve a diverse group of successful profit and not for profit businesses across the U.S.
- Get to know us by visiting www.alcotthr.com.
Equal Opportunity
- Alcott HR provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
- In addition to federal law requirements, Alcott HR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.