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About the Role

As a Banquet Captain, you'll help lead banquet service during catered events, direct the service team, coordinate closely with culinary and support departments, and serve as a key point of contact for event hosts. We're looking for someone who is organized, confident leading a team, attentive to the details of a Banquet Event Order, and passionate about delivering seamless guest experiences.

Responsibilities

• Attend BEO meetings when the Banquet Manager is unavailable
• Read and understand BEOs and ensure event rooms are set according to specifications
• Complete a quality inspection of event spaces before functions begin
• Oversee events from start to finish and ensure food and beverage items are presented and served correctly
• Monitor special requests and instructions outlined on the BEO
• Set a sample table and demonstrate proper table service
• Coordinate table assignments, buffet lines, coffee breaks, and the overall order and flow of service
• Conduct effective pre-shift meetings, assign side duties, and direct banquet servers throughout the event
• Communicate directly with culinary teams during service to support timely and accurate guest service
• Introduce yourself to the event host or group leader and serve as a primary point of contact during the function
• Respond to guest questions, complaints, or concerns professionally and promptly
• Prepare and submit required event paperwork, including consumption reports, pre-shift summaries, end-of-day summaries, inventory, and other documentation needed for accurate billing
• Immediately communicate food or beverage quality concerns to banquet management
• Maintain clean and organized service stations and ensure proper in-room clearing and breakdown procedures
• Follow guest-check and money-handling procedures for a-la-carte and beverage orders
• Complete assigned side work and Banquet Critiques at the end of each shift
• Post and close banquet checks as needed
• Assist the Banquet Manager with the weekly schedule and complete scheduling responsibilities when the Banquet Manager is unavailable
• Know the menu for each function and be able to explain major ingredients and preparation methods
• Use suggestive-selling techniques when appropriate
• Perform other duties and responsibilities as assigned

Requirements

• Experienced in hotel banquet food and beverage service, with at least two years of related experience
• Comfortable providing direction and oversight to banquet service teams during events
• Able to read and clearly communicate event instructions and BEO details
• Customer-service focused and confident interacting directly with event hosts and guests
• Able to communicate effectively with banquet leadership, culinary teams, coworkers, and guests
• Able to work efficiently in narrow event spaces and maneuver between seated guests
• Dependable, organized, flexible, and able to remain composed during busy events
• Continuous standing during guest functions and the ability to maneuver through narrow areas and between seated guests
• Ability to lift and carry trays, dish racks, glass racks, and other items generally weighing 20–40 lbs.; some duties may require carrying up to 50 lbs.
• Ability to move carts, Queen Marys, hot boxes, portable bars, and similar banquet equipment weighing approximately 50–100 lbs.
• Ability to bend to access lower-level cabinets and lift trays or supplies
• Ability to climb approximately 12 steps as required during the shift
• Ability to operate coffee machines, ice machines, refrigerators, vacuum cleaners, and standard banquet-service equipment
• Slip-resistant footwear required throughout the scheduled shift

Skills

• Leading service
• Team leadership
• Attention to detail
• Guest experience delivery
• Event coordination
• Communication
• Problem-solving
• Suggestive selling

Location

• Amherst, NY

Work Type

• Flexible schedule based on banquet and event needs
• Scheduled days and times may vary based on business needs

Experience Level

• At least two years of related experience

Education Level

• High school graduate or equivalent

About the Company

• Inventive. Entertaining. Wholesome.
• At Jazzboline Restaurant & Bar, hospitality is served with a little magic, a lot of skill, and plenty of personality.
• Our banquet and event team brings that same spirit to every celebration, meeting, and special event.
• From the first room inspection to the final guest departure, thoughtful coordination and exceptional service make all the difference.
• Jazzboline brings together inventive food, vibrant hospitality, and memorable experiences in a setting where flair never has to mean formality.