Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Senior AI Deployment Consultant, you will lead large and complex customer deployments, combining project management with hands-on technical configuration of the Fin platform. You will be the trusted advisor ensuring customers achieve value quickly and at scale, guiding them on measuring their impact with AI.

Responsibilities

• Own end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Fin, acting as a primary point of contact.
• Hold projects to scope, schedule, and budget that align with each customer’s unique goals and support model, and keep GTM partners current on project state.
• Lead discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans.
• Own the hands-on configuration of the Fin platform—spanning automation, workflows, and analytics—while orchestrating technical readiness across data migrations, integrations, and security protocols.
• Partner with Forward Deployed Engineers to solve complex technical hurdles while maintaining autonomy over the vast majority of platform implementation.
• Coordinate technical readiness activities, including integrations, data migrations, and security reviews.
• Run projects with operational precision: maintained risk logs, a structured reporting cadence to both customer and internal leadership, clear escalation paths, and documented decisions.
• Surface risk early enough that it can be mitigated rather than managed.
• Partner with Sales, Customer Success, Product, and R&D - shaping deployment strategy up front and feeding what you learn in the field back into the roadmap.
• Contribute to the evolution of our Deployment Services methodology, templates, and best practices.
• Apply AI tooling to your own delivery work to compress discovery, documentation, and asset creation - and share what works back to the team.

Requirements

• 5+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies.
• A track record of delivering large, complex, multi-stakeholder projects on time and on budget with low escalation rates.
• Hands-on technical capability; ability to configure platforms and fluency in APIs, data flows, and integration patterns.
• Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders.
• Strong judgment under ambiguity; ability to prioritize, decide, and move when requirements aren't fully formed.
• Resilience in a fast-paced, changing environment.
• Daily use of AI tooling in your own workflow - discovery synthesis, documentation, customer assets - and the ability to show how it's changed your delivery pace.
• Proof of eligibility to work in the United States is required.

Skills

• Project Management
• Technical Configuration
• AI
• APIs
• Data Flows
• Integration Patterns
• Communication
• Relationship Building
• Influencing
• Judgment
• Prioritization
• Problem Solving
• AI Tooling
• Intercom Helpdesk
• Zendesk
• Salesforce
• CX Platforms

Location

• San Francisco Bay Area

Work Type

• Hybrid

Experience Level

• Senior

Salary/Compensations

• $148,500-$177,400

Benefits

• Corporate bonus program
• Sales incentive
• Stock in the form of Restricted Stock Units (RSUs)

About the Company

• Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
• Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce.
• Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
• Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
• Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support.
• Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
• Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home.
• We expect employees to be in the office at least three days per week.
• We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone.
• As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications.
• Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Equal Opportunity

• Fin values diversity and is committed to a policy of Equal Employment Opportunity.
• Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.