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About the Role

The Fortune Society – Scattered Site Housing Program in Harlem is a supportive housing program serving participants with experiences of homelessness, justice involvement, and diagnosed Mental Health and/or Substance Disorders. This role will assist the Program Director in overseeing programmatic operations, ensuring administrative controls, goal visibility, and program compliance. The position also acts as a liaison to foster agency growth and maintain alignment with the agency's mission.

Responsibilities

• Conduct intake interviews and needs assessments for newly released individuals and clients eligible for housing services.
• Provide case management to participants post-housing placement, supporting their adjustment and connection to community services.
• Conduct home visits and individual counseling sessions.
• Formulate individualized service plans and conduct quarterly reviews for each client.
• Document all client services rendered in the database, including outreach attempts.
• Conduct crisis intervention with clients as needed.
• Complete internal/external referrals linking participants to mental/physical health, housing, substance recovery, and other services.
• Assess clients' needs for temporary rental subsidies and furniture/moving allowances.
• Collaborate with HPD, DHS, and HRA to ensure timely client entitlement.
• Assist clients in obtaining necessary documentation for benefits applications.
• Complete and submit client applications to appropriate benefits provider agencies.
• Act as a liaison to representatives of benefits administrations.
• Act as a liaison between client and landlord to mediate landlord-tenant issues.
• Provide ongoing counseling and supportive services to help clients achieve stated goals.

Requirements

• A Bachelor’s Degree is preferred or HS diploma with 2 years of experience in a similar setting.
• At least one year of experience dealing with substance abuse and/or criminal justice issues.
• Possess strong follow-up, organizational, and leadership skills.
• Possess strong verbal and writing skills.
• Experience using Microsoft Word computer applications.
• Able to encourage disenfranchised populations to seek and obtain needed social services.
• Possess a valid driver's license and proven driving ability.
• Ability to apply metrics to review work performance towards funding goals.
• Knowledge of how to use data to inform program needs.
• Experience with case management documentation.
• Demonstrated ability to detect staff needs based on monthly document review.
• Preparation with program audits.
• Proven record of leading team performance towards successful program goals.
• Experience with databases for entering client information.
• Strong oral and written communications skills required.
• Experience completing program contract and staff corrective action plans.
• Bilingual English/Spanish preferred.
• Relevant personal experience is a plus.
• This position requires weekly on-site availability and travel to program locations as required.
• On-call responsibility for emergencies and coverage.

Skills

• Compassion and understanding for participants.
• Ability to work with individuals diagnosed with serious mental illness (SMI) and co-occurring disorders.
• Ability to interact and work with individuals impacted by the justice system and those with a history of homelessness.
• Demonstrated ability to work in a team environment.
• Proactive communication.
• Ability to work cohesively and network with others.
• Ability to contribute to discussions and be solution-oriented.
• Effective written and oral communication.
• Strong follow-up skills.
• Organizational skills.
• Leadership skills.
• Microsoft Word proficiency.
• Ability to encourage disenfranchised populations.
• Data analysis for program needs.
• Case management documentation.
• Staff needs detection.
• Program audit preparation.
• Team performance leadership.
• Database experience for client information entry.

Location

• Castle Gardens (West Harlem) - New York, NY 10031
• 625 West 140th Street
• Brooklyn
• The Bronx
• Manhattan
• Queens

Work Type

• Full-Time
• On-site availability
• Travel to program locations

Experience Level

• 2 years of experience in a similar setting
• At least one year of experience dealing with substance abuse and/or criminal justice issues
• Experience with case management documentation
• Experience completing program contract and staff corrective action plans

Education Level

• Bachelor’s Degree preferred
• HS diploma

Salary/Compensations

• $32.97 - $35.72 Hourly
• Approximately $60,000 to $65,000 Annually

About the Company

• The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities.
• The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.
• Fortune has grown steadily over the years to an agency with close to $90 million in annual budget with just under 600 staff.
• Fortune has a dual mission: both advocacy and service.
• The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society.
• The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program.
• Each service we provide is informed by the needs of the population we serve.
• Fortune currently serves approximately 14,000 people a year.
• Our program models are recognized, both nationally and internationally, for their quality and innovation.

Equal Opportunity

• The Fortune Society is an Equal Opportunity Employer.
• All qualified applicants will afford equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.