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About the Role

Constellation Payment Processing (CPP) is seeking a hands-on AI Product Owner to bridge the gap between partners and engineering teams. This role is crucial for migrating our merchant portfolio to CSIPay, our AI-first payment gateway. You will translate partner needs into production-ready features, own the backlog, and collaborate with Engineering to deliver required functionalities. This partner-facing role involves early engagement in the lifecycle, shaping requirements with commercial and technical stakeholders, and carrying them through delivery and validation. Expect to spend over 30% of your time in direct partner meetings, with potential travel across the US and Canada.

Responsibilities

• Serve as the primary day-to-day product point of contact for assigned partners, engaging in direct commercial and technical conversations.
• Uncover partner problems, workflows, and integration constraints early in the lifecycle to capture requirements at the source.
• Travel to partner sites for discovery sessions, working sessions, pilots, and cutover support.
• Act as the voice of the partner within CPP, ensuring their priorities are represented in backlog and delivery decisions.
• Own, groom, and prioritize the product backlog for partner-facing scope, balancing partner urgency, migration commitments, and technical dependencies.
• Write clear, testable user stories, acceptance criteria, and specifications, making timely decisions on delivered work.
• Lead backlog refinement, sprint planning, and daily collaboration with Engineering to keep the team focused and unblocked.
• Collaborate with Engineering to deliver partner-requested items into production, sequencing work to meet commitments without compromising quality.
• Apply CPP's AI-Driven Development Lifecycle (AI-DLC) to accelerate discovery, requirements capture, story and spec generation, test case creation, and documentation.
• Champion an AI-first mindset within the delivery team, identifying opportunities for AI to improve product quality and reduce time-to-market.
• Prototype and validate concepts rapidly using AI tooling to de-risk decisions before committing engineering effort.
• Translate partner needs into precise, engineering-ready requirements, including API behavior, field-level mapping, data migration rules, and edge cases.
• Maintain clear traceability from partner request through specification, delivery, and acceptance.
• Partner with Engineering and R&D to pressure-test feasibility and define pragmatic, scalable solutions on CSIPay.
• Coordinate pilots, UAT, rollout, and cutover activities directly with partners, including migration waves.
• Own launch readiness for scope, including test validation, rollback expectations, and go/no-go criteria, driving post-launch iteration based on partner feedback.
• Provide clear and honest status updates to partners and internal stakeholders, including transparent reporting of risks and misses.
• Align stakeholders across Product, Engineering, Commercial, Risk, and Partner Success, communicating trade-offs, decisions, and delivery timelines.
• Keep partners informed with structured updates and leadership informed with concise reporting on delivery progress.

Requirements

• 3+ years as a Product Owner, Technical Product Manager, or equivalent, owning a backlog and delivering software with an Agile engineering team.
• Proven payments experience operating on, building, or maintaining payment systems across Card and ACH rails, ideally for US payments.
• Proven partner-facing or customer-facing experience, comfortable leading both commercial and technical conversations and building trust with external stakeholders.
• Strong requirements craft, translating ambiguous needs into clear user stories, acceptance criteria, and engineering-ready specifications using AI.
• Demonstrated ability to work closely with Engineering day to day, prioritizing and sequencing work to ship exactly what customers need.
• Hands-on use of AI tools across discovery, requirements, prototyping, testing, and documentation, with a track record of using AI to improve quality and speed.
• Exceptional communication skills, able to move fluidly between a partner boardroom and an engineering standup.
• Willingness and ability to travel for partner meetings.
• Experience at a PayFac, payment gateway, or ISV-first platform (Nice-to-Have).
• Payments domain knowledge: PayFac model, merchant onboarding, KYC/KYB, tokenization, routing, settlement and payouts, chargebacks, and interchange (Nice-to-Have).
• Technical proficiency with APIs/SDKs, webhooks, event schemas, and integration patterns, and comfort reading API documentation (Nice-to-Have).
• Experience supporting platform migrations or large-scale data migrations (Nice-to-Have).
• Familiarity with Agile delivery tooling (Jira, Azure DevOps or equivalent) and product analytics (Nice-to-Have).
• Degree in a quantitative or technical field (CS, Engineering, Math, Stats, Economics) (Nice-to-Have).

Skills

• AI-Driven Development Lifecycle (AI-DLC)
• AI tooling for prototyping and validation
• Agile methodologies
• Product backlog management
• User story writing
• Acceptance criteria definition
• Requirements translation
• API behavior specification
• Field-level mapping
• Data migration rules
• Edge case identification
• Traceability maintenance
• Feasibility assessment
• Solution definition
• Pilot coordination
• UAT coordination
• Rollout coordination
• Cutover coordination
• Launch readiness management
• Post-launch iteration
• Stakeholder alignment
• Communication (commercial and technical)
• Partner engagement
• Payments systems (Card and ACH)
• Jira
• Azure DevOps

Location

• Toronto, ON

Work Type

• Hybrid
• Full-time

Experience Level

• 3+ years as a Product Owner, Technical Product Manager or equivalent

Education Level

• Degree in a quantitative or technical field (CS, Engineering, Math, Stats, Economics) (Nice-to-Have)

Salary/Compensations

• $80,000 - $90,000 CAD (OTE: $100,000 CAD)

About the Company

• Constellation Payment Processing (CPP) is a modern Payment Facilitator (PayFac) that empowers SaaS businesses to grow revenue through seamless, embedded payments.
• CPP is part of Constellation Software Inc. (TSE:CSU), a global Canadian-based software leader with a $96B market cap, combining the agility of a specialized payments company with the strength of an established global powerhouse.
• Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets.
• Jonas Software's vision is to be the branded global leader across its verticals and recognized as the trusted provider of “Software for Life.”
• Jonas Software is committed to technology, product innovation, quality, and exceptional customer service.
• Jonas Software supports over 60,000 customers in more than 30 countries.
• Jonas Software employs over 6,000 skilled professionals.
• Jonas Software supports a global workforce of more than 30,000 employees.
• Jonas Software is a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.