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About the Role

The Supervisor, Loss Prevention plays a critical role in the daily oversight of Loss Prevention operations and personnel in their assigned stores. The Supervisor provides leadership support to the Loss Prevention Manager, Store Management, Associates and directly leads and trains a team of Loss Prevention Investigators. The Supervisor reinforces the organization’s core values and supports overall store compliance to company policies and effective execution of internal and external loss investigations. The Loss Prevention Supervisor coordinates and oversees the execution of Associate Training and Store Audit Programs to assist the organization in effectively addressing profit loss. The Supervisor must be able to assess risk exposures, provide leadership, maintain open communication at all times and develop effective relationships with all internal and external business partners.

Responsibilities

Supervise team of Loss Prevention Investigators and ensure adequate coverage.
Serve as a business partner in generating, analyzing and communicating reports related to stock shortage performance, investigations and fraud prevention.
Review inventory accuracy and shortage controls to determine risk exposures and trends and provide recommendations.
Communicate store audit results to store management to address operational opportunities.
Ensure store maintains and is compliant with all Health and Safety related in-house functions.
Collaborate with store teams to communicate Loss Prevention directives and Merchandise Protection Standards.
Partner with Store Operations on inventory cycle counts to ensure stock accuracy and drive loss investigations.
Collaborate with store teams and support the LPM with creating and executing a Security and Safety plan for store events.
Oversee the review of exception based reports to identify policy infractions and initiate internal investigations.
Conduct internal and external Loss Prevention investigations in collaboration with law enforcement and other agencies.
Lead, motivate and retain teams of high performing employees, providing ongoing coaching, recognition and development.
Ensure compliance with privacy policies, regulations, and cyber security measures.

Requirements

Degree or diploma in Law Enforcement or related discipline, or equivalent experience.
Minimum three years of progressive Loss Prevention experience in a high-volume, fast-paced retail environment.
Proven leadership capabilities with the ability to take initiative, accountability, and deliver results through others.
Experience leading change in a rapidly growing business environment.
Proficient in Microsoft Office and aptitude for system-based tools.

Skills

Excellent communication skills
Excellent presentation skills
Excellent negotiation skills
Formal training in WZ interview techniques or other related interviewing and interrogation techniques
Current Provincial Security Guard License
Standard First Aid, CPR OPA Level II

Location

Store

Work Type

Full-time

Experience Level

Minimum three years of progressive Loss Prevention experience

Education Level

Degree or diploma in Law Enforcement or related discipline, or equivalent experience

Salary/Compensations

$63,066.66 - $77,200.00 per year

Benefits

Competitive total compensation
Generous employee discount
Pension
Health & dental benefits
Tuition assistance
Continuous learning and development
Comprehensive benefits package
Enticing perks
Pension matching
Incentives

About the Company

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow.
Incredible partnerships with iconic luxury brands.
Commitments to corporate social responsibility.

Equal Opportunity

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger.
If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process.
All requests are confidential and used only to meet candidate needs.