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About the Role

The Mailroom Associate provides exceptional mail and shipping/receiving services, delivering operational functions in processing inbound/outbound mail, distributing/delivering mail, and shipping/receiving products and supplies to support the onsite business service center in a timely manner. This position continuously offers the highest level of service to all clients and employees while maintaining a professional image through prompt, courteous, and efficient service.

Responsibilities

Provides 5-star customer service to all employees.
Receives inbound mail/packages and sorts incoming mail.
Inputs mail and package information into chain of custody software.
Operates mail machines including postage meter, photocopying machine, and mail folding and inserting machine.
Maintains records of receipt and mailing dates.
Manages outgoing mail/package transactions.
Performs duties associated with shipping and receiving of materials.
Notifies employees upon receipt of inbound deliveries.
Distributes mail/packages to company personnel.
Acts as point of contact for mail/package inquiries.
Submits work orders for certain requests.
Maintains the Business Service Center area in a neat and orderly fashion.
Monitors office supply levels and replenishes/orders as needed.
Proactively seeks out additional work during downtime.
Builds professional relationships with customers and other teams.
Maintains professionalism and composure when interacting with employees.
Trains back-up personnel and provides guidance on policies and procedures.
Determines additional support needed when handling sensitive inquiries.
Provides exceptional customer service to clients.
Provides reception, concierge, or hospitality coverage as needed.

Requirements

Ability to work assigned work hours.
Adheres to all policies and procedures.
Maintains an overall professional appearance and attitude.
Ability to handle multiple tasks simultaneously.
Ability to work independently and complete projects.
Ability to determine correct shipping methods and packing materials.
Ability to validate packing slips for accuracy of incoming and outgoing materials.
Ability to communicate and discern information effectively with onsite staff using vision, hearing, and oral/written comprehension.
Ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
Manual dexterity is required for operating office machinery.
Ability to lift or move 40 lbs. or greater frequently.

Skills

Strong verbal and written communication skills.
Excellent customer service skills.
MS Office Suite experience.
Good organizational skills.
Working knowledge of MFD equipment.
Knowledge and understanding of shipping/receiving procedures.
Ability to comprehend instructions.
Current knowledge or ability to learn computer-based systems required for position functions.

Location

Onsite

Work Type

Full-time

Experience Level

2+ years prior work experience preferred.

Education Level

High School Diploma (or equivalent) required.

Salary/Compensations

$18—$18 USD

Benefits

Career Growth opportunities.
Learning & Development programs.
Talent recognition programs.
Paid Time Off (80 hours/calendar year for full-time).
Bonuses for employee and client referrals.
Medical, Dental, Vision.
HCFSA, DCFSA, HSA.
Commuter Transit and Parking Pre-Tax Plans.
Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity.
Legal Program, Identity Theft Protection.
Pet Discounts, Pet Insurance.
Group Home and Auto Insurance.
EAP.
Short Term Disability, Life Insurance.
Education Discounts.
401k with matching.
Entertainment Discounts.

About the Company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
Across North America, SPS helps clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
SPS clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

Equal Opportunity

SPS embraces the uniqueness of its employees and is committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities.