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About the Role

The IT Operations Manager ensures the stability, integrity, and efficient operation of internal IT staff to support core organizational functions. This role involves collecting and compiling data into meaningful information for management, enabling business decisions to improve technology at Housing Works. The IT Operations Manager will use proven communication, analytical, and problem-solving skills to identify, communicate, and resolve issues, maximizing the benefit of IT Systems investments.

Responsibilities

• Manage IT staff and ensure data is properly collected and analyzed to improve systems.
• Provide guidance and assign tasks to the internal IT team.
• Ensure tasks are performed correctly and information is properly collected and analyzed.
• Inspect current standards and provide a roadmap to keep equipment up to date.
• Perform audits on IT Systems to ensure proper procedures are followed by IT team and agency members.
• Assist with documentation and training to ensure Housing Works staff can utilize new technologies.
• Collaborate with other Operations team members to plan projects, maintain compliance logs, and improve existing workspaces.
• Develop new network troubleshooting strategies to reduce downtime and decrease maintenance costs.
• Create rational strategies for upgrading network software when new updates are available.
• Construct and implement plans to ensure smooth network operation in the event of a problem.
• Stay up-to-date with new network technology and report this information to the executive team quarterly.
• Work closely with other department Managers to assess network growth needs and maintenance.
• Provide proactive checks and support to upper management, including VPs and C-suite staff.

Requirements

• Bachelor of Science in computer science or related field.
• Minimum 5-7 years' experience in an IT role.
• 2-3 years' experience in a supervisory position.

Experience Level

• 5-7 years' experience in an IT role
• 2-3 years' experience in a supervisory position

Education Level

• Bachelor of Science in computer science or related field

Salary/Compensations

• $65,000 - $70,000 yearly

Benefits

• Three comprehensive healthcare plans with Housing Works covering most of the plan cost.
• PTO accrual starting immediately, up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

About the Company

• Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy.
• Established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program.
• Services include Health Home care management, behavioral health, and syringe exchange programs.
• Operates 10 high-end thrift shops in Manhattan and Brooklyn and a Bookstore Cafe in Soho.
• Fights for funding and legislation to ensure people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment.

Equal Opportunity

• Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
• Complies with applicable state and local laws governing nondiscrimination in employment.
• Does not request prior salary information during the hiring process.