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About the Role

The Recruitment & Onboarding Specialist is a full-cycle recruiting professional responsible for leading hiring efforts for the Retail and Business Enterprises division, including Thrift Stores, Cannabis Operations, and the Bookstore Café. This role also supports onboarding across all Housing Works sites, managing processes such as background checks, medical clearances, and offer management. The position is ideal for a recruiter who thrives in a fast-paced environment, enjoys building talent pipelines, coordinating hiring events, and supporting employees through their first day and beyond.

Responsibilities

Manage recruitment for approximately 9 Thrift Store locations, Cannabis Operations, and the Housing Works Bookstore Cafe.
Source candidates through ATS systems, Indeed, LinkedIn, job boards, referrals, networking events, community partnerships, and hiring events.
Conduct resume reviews, phone screens, candidate assessments, interview scheduling, and follow-up communications.
Create and maintain candidate pipelines for high-volume and hard-to-fill positions across retail, customer service, operations, and cannabis-related roles.
Partner with hiring managers on staffing needs, interview feedback, hiring decisions, and offer recommendations.
Manage requisitions, candidate activity, dispositions, and hiring updates in UKG.
Prepare and extend employment offers in partnership with People Operations and hiring managers.
Represent Housing Works at job fairs, hiring events, and community recruitment initiatives.
Track recruiting activity, open roles, candidate pipelines, interviews, offers, hires, and time-to-fill metrics.
Serve as the primary point of contact for candidates throughout the recruitment process and ensure a positive candidate experience.
Coordinate onboarding for new hires across all Housing Works departments, including Retail, Cannabis, Health Services, Health Home, Property Management, Administrative, and Support Services teams.
Monitor and track background checks, medical clearances, and pre-employment requirements to ensure employees are cleared to start on time.
Manage job postings on our careers page.
Proactively follow up with candidates, vendors, hiring managers, and internal stakeholders regarding outstanding onboarding requirements.
Communicate onboarding status updates and anticipated start dates to hiring managers and department leaders.
Coordinate New Hire Orientation logistics and ensure all required onboarding documentation is completed prior to start date.
Partner with IT, People Operations, and departmental leaders to ensure new hires receive system access, equipment, and necessary resources before their first day.
Process onboarding tickets and coordinate employee setup activities.
Maintain accurate recruitment and onboarding trackers in Excel and UKG and prepare weekly/monthly updates as needed.
Participate in department meetings, recruitment strategy discussions, and hiring manager check-ins.
Support Housing Works events and agency-wide hiring initiatives as needed.
Maintain confidentiality of candidate and employee information.
Demonstrate Housing Works' core values in all day-to-day activities.

Requirements

3-5 years of full-cycle recruiting experience required.
Experience recruiting for retail, hospitality, customer service, cannabis, nonprofit, or high-volume operations preferred.
Experience coordinating employee onboarding processes and communicating with new hires and managers.
Strong sourcing, screening, interviewing, and candidate engagement skills.
Experience using an Applicant Tracking System; UKG experience preferred.
Strong Excel skills and ability to maintain accurate trackers and recruitment reports.
Excellent written and verbal communication skills.
Ability to manage multiple requisitions, deadlines, and priorities in a fast-paced environment.
Strong customer service mindset and ability to build relationships with hiring managers, candidates, and internal partners.
Strong organization, attention to detail, and follow-through.
Ability to work independently while keeping stakeholders updated.
Strong judgement, professionalism, and confidentiality.
Comfort with high-volume recruitment and changing priorities.
Ability to communicate clearly with candidates, hiring managers, and People Operations partners.
Commitment to equitable hiring practices and an inclusive candidate experience.
Proactive approach to sourcing, problem-solving, and improving recruitment processes.

Skills

Recruitment
Onboarding
Full-cycle recruiting
Sourcing
Screening
Interviewing
Candidate engagement
Applicant Tracking System (ATS)
UKG
Microsoft Excel
Communication (written and verbal)
Customer service
Relationship building
Organization
Attention to detail
Problem-solving

Location

New York

Work Type

Hybrid
Full-time

Experience Level

Mid-level

Education Level

Bachelor's Degree preferred in Human Resources, Business Administration, Psychology, Communications, or a related field. Equivalent recruiting/onboarding experience may be considered.

Salary/Compensations

$65,000 - $66,300 annually commensurate with experience

Benefits

Three comprehensive healthcare plans
PTO accrual up to 30 days in the first year
Educational benefit for tuition loan reimbursement, tuition costs, and textbooks

About the Company

Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy.
Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program.
Other services include Health Home care management, behavioral health, and syringe exchange programs.
A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho.
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Equal Opportunity

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Housing Works also does not request prior salary information during the hiring process.
Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation.
Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain.
Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone.