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About the Role

Support the digital business performance of assigned product divisions within the Pottery Barn Teen brand by executing ecommerce merchandising strategies that drive revenue, conversion, customer engagement, and product discoverability while delivering an inspiring, mobile-first shopping experience. This role combines site merchandising execution, data-driven decision making, and cross-functional partnership.

Responsibilities

Support digital business performance by driving revenue, conversion, engagement, and productivity against forecast and business goals.
Build, maintain, and optimize product detail pages, category pages, and other site experiences.
Execute site merchandising strategies across homepage, category, search, navigation, and promotional experiences.
Ensure category priorities, seasonal campaigns, newness, and key product launches are accurately represented across site experiences.
Monitor product presentation, ranking, navigation, search results, and site content for quality and business objectives.
Analyze business performance, customer behavior, and site metrics to identify opportunities, risks, and recommendations.
Create reporting and business insights to improve visibility into performance trends.
Conduct competitive analysis and monitor digital commerce trends to identify opportunities.
Partner cross-functionally with Merchandising, Creative, Marketing, Product, Technology, Analytics, and Operations teams.
Identify opportunities to reduce customer friction and improve the shopping journey.
Support the launch and optimization of personalization initiatives and AI-enabled experiences.
Monitor site performance across desktop, mobile, and app experiences, identifying issues and implementing solutions.
Contribute to a collaborative team culture through proactive communication and knowledge sharing.

Requirements

2–3 years of experience in eCommerce, digital merchandising, digital marketing, retail, or a related business function.
Advanced Excel skills with the ability to analyze data, identify trends, opportunities, and actionable insights.
Experience using web analytics and reporting tools.
Understanding of digital commerce ecosystems, product data, and the relationship between backend systems and the customer-facing web experience.
Strong verbal and written communication skills.
Ability to work effectively in a fast-paced environment.
Highly organized and detail-oriented, with the ability to manage multiple priorities and meet deadlines.
Comfortable working in an evolving environment with changing priorities.
Self-motivated, curious, and action-oriented.
Database experience is a plus.
This role requires being onsite in the San Francisco office Monday through Thursday and Friday as optional in the office.

Skills

eCommerce
digital merchandising
digital marketing
retail
Excel
data analysis
trend identification
web analytics
reporting tools
digital commerce ecosystems
product data
communication skills
collaboration
problem-solving
organization
detail-orientation
time management
adaptability
self-motivation
curiosity
action-orientation
continuous improvement

Location

San Francisco

Work Type

Hybrid

Experience Level

Associate

Salary/Compensations

$71,000 - $85,000

Benefits

A generous discount on all WSI brands
A 401(k) plan and other investment opportunities
Paid vacations, holidays, and time off to volunteer
Health benefits, dental and vision insurance, including same-sex domestic partner benefits
Tax-free commuter benefits
A wellness program that supports your physical, financial and emotional health
In-person and online learning opportunities through WSI University
Cross-brand and cross-function career opportunities
Resources for self-development
Advisor (Mentor) program
Career development workshops, learning programs, and speaker series

About the Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States.
Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow.
We offer beautifully-designed, stylish and functional products for every area of the home.
We're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and talented teams.

Equal Opportunity

Williams-Sonoma, Inc. is an Equal Opportunity Employer.
Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.