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About the Role

This leadership role will be responsible for building and leading Zurich Canada’s Claims Analytics function, helping transform claims data into actionable insights that improve operational performance, customer experience, fraud detection, claims outcomes, and business decision-making. The successful candidate will partner closely with Claims, Technology, Finance, Customer Office, and business leaders to establish a modern analytics capability that combines reporting, business intelligence, advanced analytics, and data-driven decision support. This is a unique opportunity to shape the future of Claims Analytics while building a high-performing team and advancing Zurich Canada’s Data and AI strategy.

Responsibilities

Lead and evolve Zurich Canada’s Claims Analytics strategy, roadmap, and operating model.
Build and lead a high-performing team focused on claims insights, reporting, fraud analytics, customer experience analytics, and advanced analytics.
Partner with Claims leadership to identify opportunities to improve claims outcomes, operational efficiency, expense performance, and customer experience.
Develop executive dashboards, KPIs, and reporting that provide actionable insights into claims performance, leakage, expenses, fraud, and customer outcomes.
Drive claims leakage detection and reduction by identifying trends, anomalies, overpayments, and recovery opportunities.
Lead fraud analytics initiatives, including emerging fraud pattern identification, indicator optimization, and collaboration with claims and fraud teams.
Advance predictive analytics capabilities, including forecasting, workload planning, severity analysis, and other high-value claims use cases.
Champion a single source of truth for claims data, metrics, and reporting through strong data governance and stewardship practices.
Partner with data, technology, and business teams to improve access to trusted claims data and modern analytics platforms.
Translate complex analytical findings into clear business stories, recommendations, and executive presentations.
Drive adoption of analytics and AI-enabled capabilities while ensuring appropriate governance, controls, and responsible use practices.
Develop strong relationships across the organization and serve as a trusted advisor to Claims and senior leadership teams.

Requirements

Bachelor’s Degree and 8+ years of experience in analytics, business intelligence, data science, or a related field.
5+ years of leadership experience managing analytics, reporting, or data teams.
Insurance or claims analytics experience required.
Experience with Power BI, SQL, Python, Databricks, or similar analytics platforms.
Experience in claims operations, fraud analytics, customer experience analytics, or predictive modeling is an asset.
Experience partnering with senior business leaders to influence strategy and business decisions.
Strong experience delivering analytics solutions, dashboards, reporting frameworks, and performance measurement programs.
Strong stakeholder management and executive communication skills.
Experience building and scaling analytics teams and operating models.
Knowledge of AI, machine learning, and modern data-driven decision support capabilities.
Ability to translate complex analytics into simple, actionable business insights.

Skills

Analytics
Business Intelligence
Data Science
Power BI
SQL
Python
Databricks
Claims Operations
Fraud Analytics
Customer Experience Analytics
Predictive Modeling
Data Governance
Data Stewardship
AI
Machine Learning
Executive Communication

Location

Canada

Work Type

Hybrid

Experience Level

8+ years of experience in analytics, business intelligence, data science, or a related field
5+ years of leadership experience managing analytics, reporting, or data teams

Education Level

Bachelor’s Degree

Salary/Compensations

$140,000 - $170,000

Benefits

Comprehensive health/benefits plan
Minimum of four weeks of vacation per year
Four personal days per year
Access to a comprehensive range of training and development opportunities

About the Company

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets.
Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years.
With over 900 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets.
Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow.
Zurich North America has over 148 years of experience managing risk and supporting resilience.
We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals.
Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®.

Equal Opportunity

Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich.
We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition.
If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.