Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Dairy One Cooperative is seeking an IT professional to manage and maintain its network, cloud, and server infrastructure. This role involves ensuring the reliability, security, and efficiency of IT systems, supporting end-users, and contributing to continuous improvement initiatives.

Responsibilities

• Monitor, maintain, and optimize network performance to ensure reliability and availability.
• Configure, manage, and troubleshoot routers, switches, firewalls, wireless systems, and other network infrastructure.
• Implement and maintain network security controls, patches, and updates.
• Diagnose and resolve network connectivity and performance issues.
• Manage and maintain Microsoft Azure services, resources, and cloud infrastructure.
• Monitor Azure utilization and recommend cost optimization strategies.
• Configure and maintain backup, business continuity, and disaster recovery solutions.
• Support cloud migrations and infrastructure modernization initiatives.
• Serve as the primary administrator for the Microsoft 365 environment.
• Configure, manage, and support Microsoft Intune, Azure AD/Entra ID, Exchange Online, SharePoint Online, Teams, and related services.
• Manage user accounts, licensing, security policies, and device management.
• Ensure the stability, security, and compliance of the Microsoft 365 platform.
• Deploy, configure, and maintain both on-premises and cloud-hosted (Azure) servers.
• Monitor server health, performance, and availability.
• Troubleshoot server, application, and connectivity issues.
• Perform proactive maintenance, patch management, and system upgrades.
• Configure, deploy, and maintain desktops, laptops, printers, mobile devices, and other IT equipment.
• Perform hardware upgrades, repairs, and replacements as needed.
• Manage inventory and lifecycle planning for IT assets and equipment.
• Install, configure, update, and support enterprise software applications.
• Manage software licensing and ensure compliance with vendor agreements.
• Administer and maintain business-critical software platforms and systems.
• Evaluate and recommend technology solutions to improve operational efficiency.
• Provide technical support and troubleshooting assistance to employees.
• Manage user accounts, access rights, and permissions across systems.
• Conduct end-user training on technology tools, security awareness, and best practices.
• Deliver exceptional customer service while resolving IT-related requests and incidents.
• Implement, maintain, and improve cybersecurity controls and best practices.
• Monitor security events, vulnerabilities, and potential threats.
• Respond to security incidents and coordinate remediation efforts.
• Promote security awareness and educate employees on cybersecurity policies and procedures.
• Maintain accurate documentation of systems, networks, configurations, and IT assets.
• Develop and update technical procedures, standards, and troubleshooting guides.
• Prepare reports on system performance, infrastructure health, security, and technology initiatives.
• Ensure documentation remains current and supports operational continuity.
• Stay current with emerging technologies, industry trends, and best practices.
• Recommend infrastructure improvements that enhance performance, security, and scalability.
• Participate in technology projects, upgrades, and strategic IT initiatives.

Requirements

• Bachelor’s degree in an IT-related field or equivalent work experience.
• 5+ years of IT support experience.
• 2 to 5 years of hands-on experience in the implementation and support of Azure Intune and Active Directory workstation environments.
• Extensive expertise in managing the Microsoft 365 product suites.
• Proven track record in effectively managing Microsoft OS and software applications, covering deployment, patching, and monitoring of endpoint services.
• Excellent knowledge of the principles, methods, and techniques used in troubleshooting and support.
• Expertise in managing servers, desktops, laptops, printers, peripherals, and network management software.
• Proficiency in TCP/IP 4 routing/firewall/VLAN abilities.
• Experience working with VMware and/or Hyper-V.
• Considerable skills in the design and implementation of secure networked computer systems and storage.
• Experience with disaster recovery procedures.
• Positive, well-spoken, outgoing, organized, detail-oriented, dependable, and excellent time management skills.

Skills

• Network Administration
• Azure Cloud Administration
• Microsoft 365 Administration
• Server Administration
• Hardware Administration
• Software & Platform Management
• End User Support
• Cybersecurity & Compliance
• Documentation & Reporting
• Continuous Improvement
• Microsoft Intune
• Azure AD/Entra ID
• Exchange Online
• SharePoint Online
• Teams
• VMware
• Hyper-V
• NIST frameworks (800-171, 800-53, CSF)
• P2V and V2V migrations

Location

• Ithaca, NY 14850

Work Type

• Full Time

Experience Level

• 5+ years of IT support experience
• 2 to 5 years of hands-on experience in Azure Intune and Active Directory workstation environments

Education Level

• Bachelor’s degree in an IT-related field or equivalent work experience

Salary/Compensations

• $70,000.00 - $85,000.00

About the Company

• Dairy One Cooperative exists to help farms and members of the agricultural community succeed.
• We turn data into key decision-making information that is utilized to develop sound business decisions focused on enhancing profitability and operational efficiency.
• Our staff works diligently to provide leading-edge, decision-making tools and information to the agricultural community we serve.
• We strive to be a trusted, value-added business partner to our members and stakeholders.
• Dairy One Cooperative is based in Ithaca, NY.
• We serve approximately 2500 dairy farm members throughout the Northeast and Mid-Atlantic region.
• Our dedicated staff of over 250 employees stand ready to assist our members and customers each day.