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About the Role
Responsible for the dedicated management, operational oversight, and success of a large, complex customer program, focusing on efficient service delivery, customer satisfaction, and value optimization. This role requires a hands-on leader with a strong background in program management, customer service, and team leadership.
Responsibilities
- Oversee the day-to-day operations of a single, complex customer program, ensuring efficient and effective service delivery.
- Maintain strong relationships and resolve customer issues.
- Implement process improvements to enhance operational efficiency and reduce costs within the program.
- Directly manage, develop, and support the team responsible for delivering services to the customer, fostering a collaborative and productive work environment.
- Monitor and report on key performance indicators (KPIs) to ensure program goals are met.
- Identify and address operational issues within the program, ensuring timely resolution and customer satisfaction.
- Ensure compliance with industry standards and regulations in all program activities.
- Support P&L, revenue, and profit targets under leadership guidance.
- Align delivery and adoption with strategic goals to drive measurable client outcomes.
Requirements
- Bachelor's degree in a relevant field or equivalent experience required, plus 9 years of related experience.
- Management experience in Technology or Professional Services industry.
- Previous P&L responsibility, prior experience in a customer service environment.
- Requires up to 60% travel (valid driver’s license and acceptable driving record necessary).
- Must be legally authorized to work in the United States.
- All applicants must reside in the United States at the time of hire.
- The Company will not pursue or support visa sponsorship.
Skills
- Program Management
- Customer Relationship Management
- Operational Efficiency
- Team Management
- Performance Metrics
- Issue Resolution
- Compliance
- Financial Management
- Value Realization
- Customer Success experience preferred
- Leadership ability
- Strong interpersonal and communications skills
- Public speaking skills
Location
- Remote
Work Type
- Virtual
- Remote
Experience Level
- 9 years of related experience
- Management experience
Education Level
- Bachelor's degree in a relevant field or equivalent experience
Salary/Compensations
- $96,880 - 133,030/ year
Benefits
- Medical
- Dental
- Vision
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program
- Volunteer opportunities
About the Company
- Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets.
- With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years.
- Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.
- Where Talent Fosters Innovation.
- Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals.
- Our employees have a strong work ethic, creativity, and a cooperative spirit.
- We believe in integrity, respect, empowerment, and making a difference in the communities we serve.
- There is a strong sense of pride in what we do individually and together as a team.
- Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.