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About the Role
The Smile Lodge is looking for an enthusiastic Operations Assistant to join their team. This role is the face and voice of the organization, responsible for providing warmth, organization, and genuine care to patients and families.
Responsibilities
- Answer incoming phone calls with enthusiasm, professionalism, and genuine care.
- Utilize call scripts and communication tools to ensure a consistent patient experience.
- Manage a high volume of calls while maintaining accuracy and exceptional service.
- Direct patients, visitors, and callers to the appropriate team members or resources.
- Schedule appointments accurately while following insurance guidelines, patient due dates, and provider scheduling templates.
- Communicate clearly and professionally through phone, email, documentation tools, templates, and patient notes.
- Ensure all patient needs and follow-up items are properly documented and completed.
- Greet patients and legal guardians with warmth and enthusiasm.
- Verify and update contact information and insurance details.
- Collect patient payments and assist families with payment plan arrangements.
- Direct families to the appropriate waiting areas.
- Support relationships with vendors and visitors to the practice.
- Complete appointment checkouts, including claim creation, treatment review, future scheduling, and documentation.
- Review treatment plans and out-of-pocket costs with patients and families.
- Collect patient responsibility balances.
- Ensure accuracy through quality checks and verification processes.
- Complete daily workstation tasks and maintain accurate task logs.
- Keep workspaces organized, stocked, and prepared for patients and teammates.
- Assist with office projects and operational initiatives as assigned.
- Support multiple workstations as needed while maintaining a positive patient experience.
Requirements
- Positive mindset and upbeat attitude
- Strong customer service and interpersonal skills
- Excellent written and verbal communication abilities
- Detail-oriented with a commitment to accuracy
- Strong multitasking and organizational skills
- Ability to thrive in a fast-paced environment with competing priorities
- Comfortable learning and using new technology systems, phone platforms, and software applications
- Ability to follow tasks through to completion and maintain accountability
- Prior customer service or front desk experience
- Previous experience in a dental, orthodontic, pediatric, healthcare, or medical office environment is a plus, but not required
- Experience handling patient scheduling, insurance verification, or payment collection is beneficial
Skills
- Customer service
- Interpersonal skills
- Written communication
- Verbal communication
- Attention to detail
- Multitasking
- Organization
- Technology systems
- Phone platforms
- Software applications
- Accountability
Location
- Clifton Park
- East Greenbush
Work Type
- Four-day work week
- 10-hour shifts
Salary/Compensations
- $20 per hour
Benefits
- Competitive compensation and benefits through our partnership programs
- Comprehensive on-the-job training
- Opportunities for continuous learning and professional development
About the Company
- The Smile Lodge is a growing multi-location dental group practice proudly serving more than 65,000 patient families across New York's Capital Region.
- We provide pediatric and orthodontic care at our Clifton Park and East Greenbush locations.
- We believe a great patient experience begins the moment a family calls us or walks through our doors.
- Our culture is built around creating meaningful experiences for patients, families, and teammates alike.
- We value Team Impact, Consistency & Reliability, Clear Communication, and Patient & Family Experience.