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About the Role

The Relationship Manager is responsible for proactively managing ongoing relationships for a territory of 15 to 30 accounts, ranging from $1M to $20M in annual revenue. The primary role is to build trust-based, value-added relationships with key clients, measured by revenue retention and growth to strengthen long-term client relationships. This role supports the ICE Global Network, with a focus on Prop Trading firms.

Responsibilities

Responsible for all ICE Data Services revenue across all lines of business.
Become proficient across all products and services.
Take on a leadership role in coordinating internal resources for client initiatives and problem resolution.
Build relationships at all levels, including C-suite.
Collaborate on account strategy and lead large, complex renegotiations on existing business.
Work closely with subject matter experts and Sales Specialists to advance the strategic vision of the account.
Bring in Sales Specialists to new opportunities uncovered by the Relationship Manager.
Performance measured by quantitative measures (revenue retention and growth) and qualitative goals (proactive client engagement, client satisfaction).

Requirements

5+ years of experience in the financial services industry.
At least three years of account relationship experience.
Proactive, detail-oriented individuals comfortable serving as a project coordinator and acting as a strong customer advocate.
Overall industry knowledge and professional demeanor.
Knowledge of ICE Data Services products and services is a must.
Strong written and verbal communication skills.
Ability to interact with senior management internally and externally.
Enjoys the challenge of working with large, complex, and potentially demanding clients.
Willingness to travel.

Skills

Account management
Client relationship building
Revenue retention
Revenue growth
Project coordination
Customer advocacy
Communication skills
Interpersonal skills

Location

New York

Work Type

Full-time
Onsite

Experience Level

5+ years of experience
3+ years of account relationship experience

Education Level

Bachelor's degree

Salary/Compensations

$75,000 - $125,000

Benefits

Healthcare coverage (medical, dental, and vision)
401(k) plan
Life insurance
Time off
Paid leave for qualifying circumstances
Uncapped sales commission incentives

About the Company

Intercontinental Exchange, Inc. is a global leader in regulated, automated trading and information services.

Equal Opportunity

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.