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About the Role
The Manager, FP&A will serve as a strategic finance partner for the US CXM portfolio, focusing on revenue forecasting, cost management, financial close operations, and commercial P&L analysis. This role involves close collaboration with client management, commercial finance partners, and practice leadership to ensure clarity and integrity in financial projections and reporting.
Responsibilities
- Lead or support the revenue forecast process for the US CXM portfolio, ensuring timely, accurate, and aligned revenue forecasts.
- Collaborate with client management and commercial finance partners to gather, validate, and refine client billing and revenue forecasts.
- Ensure consistency across all revenue streams sourced from Salesforce and supporting systems.
- Challenge client billings and revenue forecasts to ensure projections are realistic and aligned with contractual obligations.
- Lead discussions with client management and commercial finance teams to refine forecast assumptions, identify risks and opportunities, and adjust forecasts.
- Review client and practice P&Ls in partnership with practice management, ensuring margin health through constructive review and analysis.
- Conduct scenario analyses to evaluate financial impacts of identified risks and opportunities, developing actionable recommendations for leadership.
- Maintain data integrity across forecasting systems and ensure revenue recognition aligns with IFRS 15 standards.
- Own or support labor and resource cost management across the CXM portfolio, including forecasting, budget tracking, and variance analysis.
- Analyze cost structure and develop recommendations to optimize cost efficiency and margin health.
- Partner with practice management on resource planning and cost allocation to support commercial decision-making.
- Ensure cost forecasts align with revenue forecasts and overall business strategy.
- Lead or support monthly variance analysis on cost, revenue, and actuals versus forecast and budget, identifying root causes and trends.
- Provide insights and recommendations to leadership on financial performance, profitability drivers, and portfolio health.
- Ensure cost accruals, allocations, and revenue recognition are accurate and timely.
- Coordinate and support month-end close processes, ensuring timely cost accruals, P&L accuracy, and compliance.
- Address discrepancies proactively to ensure accurate reporting across practice areas.
- Serve as a trusted advisor to revenue and operations leadership, clearly communicating financial performance, trends, risks, and opportunities.
- Provide forward-looking commentary and insights to support strategic planning and decision-making.
- Develop and present actionable recommendations to senior leadership on growth opportunities, cost optimization, profitability, and portfolio strategy.
- Identify opportunities to improve the efficiency and accuracy of forecasting, close, and cost management processes.
- Support systems integration work (Workfront/D365) to improve data flow, reduce manual effort, and enhance forecast reliability.
- Collaborate with FP&A and finance operations on continuous improvement initiatives and best practice implementation.
Requirements
- Bachelor degree in Finance, Accounting, Economics, or related field; MBA or CPA preferred.
- 5+ years of progressive experience in financial analysis, forecasting, reporting, and/or cost management.
- 2+ years in a managerial or senior analytical role.
- Agency or professional services experience strongly preferred; demonstrates understanding of client-facing P&L management and commercial finance.
Skills
- Advanced proficiency in Excel (pivot tables, advanced formulas, scenario modelling, multi-tab workbooks).
- Proficiency in Financial Reporting visualization.
- Experience with Salesforce, D365, Workfront, or similar enterprise and forecasting systems.
- Knowledge of labor cost management, resource allocation modelling, and revenue forecasting methodologies.
- Comfort with Power BI, Tableau, or other analytics platforms.
- Proficiency in SharePoint and collaborative financial tools.
- Proficiency in AI tools preferred.
- Strong analytical mindset with strategic thinking.
- Excellent communication and interpersonal skills.
- Detail-oriented with exceptional organizational skills.
- Proactive problem-solver.
- Collaborative and flexible.
- Comfortable with ambiguity and capable of defining work scope and prioritization independently.
Location
- New York
Work Type
- Hybrid
- Full time
- Permanent
Experience Level
- Managerial
- Senior analytical
- 5+ years of progressive experience
- 2+ years in a managerial or senior analytical role
Education Level
- Bachelor degree in Finance, Accounting, Economics, or related field
- MBA or CPA preferred
Salary/Compensations
- $94,000 - $132,000
Benefits
- Eligible for discretionary incentive compensation.
About the Company
- At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams.
- Dentsu may designate other Hub offices at any time.
- Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.
Equal Opportunity
- Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
- Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.