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About the Role

Lead and oversee daily settlement operations, ensuring all activities are completed accurately, efficiently, and in line with established service level agreements (SLAs). Manage the team's workload and delivery, ensuring timely investigation, resolution, escalation, and reporting of exceptions and operational breaks. Serve as the primary escalation point for complex operational issues, coordinating with internal stakeholders, counterparties, custodians, technology teams, and support functions to drive resolution. Monitor operational risk, control effectiveness, and service performance through the review of outstanding exceptions, aged items, key risk indicators, and performance metrics, escalating material issues as required. Provide strong people leadership through coaching, mentoring, and technical guidance, supporting employee development and ensuring adherence to policies, procedures, controls, and regulatory requirements. Drive continuous improvement initiatives by identifying opportunities to strengthen controls, automate manual processes, enhance efficiency, and reduce operational risk. Prepare, analyse, and present management information related to reconciliation and settlement performance, service delivery, operational risk, and outstanding exceptions to senior management and governance forums. Support strategic change initiatives, system enhancements, and process transformation activities to improve operational effectiveness and scalability.

Responsibilities

Participate fully as a member of the team, supporting a positive work environment that promotes service to the business, quality, innovation, and teamwork.
Ensure timely communication of issues relevant to the team and foster good working relationships with other departments.
Contribute to team success by assisting others, providing training, coaching, and guidance.
Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
Execute complex transactions and overrides accurately, on time, and in line with guidelines and SLAs.
Identify opportunities to improve service delivery.
Maintain customer relationships by resolving issues and articulating business processes.
Refer or escalate processing or operational issues as needed, connecting with appropriate functions/partners for resolution.
Support the timely and accurate completion of business processes.
Review internal processes and activities, providing ideas for improvement.
Investigate and escalate non-standard or high-risk activities.
Prioritize and manage workload to meet SLA requirements for service and productivity.

Requirements

Lead and oversee daily settlement operations.
Manage the team's workload and delivery.
Serve as the primary escalation point for complex operational issues.
Monitor operational risk, control effectiveness, and service performance.
Provide strong people leadership through coaching, mentoring, and technical guidance.
Drive continuous improvement initiatives.
Prepare, analyse, and present management information.
Support strategic change initiatives, system enhancements, and process transformation activities.

Skills

Coaching
Mentoring
Technical guidance
Process improvement
Automation
Risk management
Data analysis
Stakeholder management

Location

London, United Kingdom

Work Type

Full-time

Benefits

Health and well-being benefits
Medical coverage
Paid time off
Career development
Reward and recognition programs
Online learning platform
Mentoring programs

About the Company

TD Securities is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.
More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.
TD is deeply committed to being a leader in client experience.
We believe that all colleagues, no matter where they work, are client facing.
Together, we are reimagining what banking can be for our clients, colleagues and communities.

Equal Opportunity

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.
Here at TD, we hire and develop the best.
If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.