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About the Role

The Care Team Scheduling Coordinator serves as a vital liaison between clients and caregivers, ensuring seamless communication and coordination in the delivery of care services.

Responsibilities

• Acceptance of new client offers.
• Scheduling, service changes and updates by using scheduling software.
• Maintenance of service plans.
• Regular communications with clients, caregivers, and funders.

Requirements

• Post-Secondary School Education: a certificate/diploma in healthcare education is preferred.
• Minimum of three years related work experience in a health care organization/agency (preferably in the community) or in an administrative position that required extensive scheduling.
• Excellent interpersonal and telephone skills—the ability to interact professionally with callers.
• Strong organizational skills with attention to detail and the ability to prioritize multitask and change priorities and direction.
• Must be able to support client needs consistent with our client and family-centered approach and provide the client and family with a positive experience with each contact.
• Knowledge of the GTA and TTC routes or relevant contracted areas and surrounding Geographical Areas.
• Satisfactory completion of the technical skills testing is required.

Skills

• Knowledge of scheduling software system would be an asset.
• Fluency in additional languages an asset.

Location

• Ontario

Work Type

• Full-time
• In-person training

Experience Level

• Minimum of three years related work experience

Education Level

• Post-Secondary School Education: a certificate/diploma in healthcare education is preferred.

Salary/Compensations

• $25.30 – $29.91 (Placement on salary range as per Collective Agreement)

Benefits

• Benefits and pension plan for permanent eligible employees
• Compensation for education and professional development
• Comprehensive orientation and training at the start and throughout your career
• Mentorship and peer support
• Career development opportunities
• Employee and family assistance program
• Wellness resources
• Perks & discounts
• Staff & service provider events

About the Company

• VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario.
• Our team is made up of close to 3,000 caring and committed professionals who love what they do.
• Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.”
• Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings.
• Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.”
• Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs.
• Team members tell us “I love the inclusive culture. I feel welcome and at home.”
• VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.
• In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.

Equal Opportunity

• At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer.
• We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA.
• We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience.
• VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups.
• If you require any accommodation, please let us know in advance as we are happy to comply.