Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role is responsible for managing the day-to-day operational execution of enterprise technology enablement programs, including technology adoption, cybersecurity awareness, workforce readiness, learning operations, knowledge management, communications, and responsible AI enablement initiatives. The Manager serves as the operational lead for multiple enablement workstreams, coordinating activities across stakeholders and ensuring consistent delivery of awareness, training, communications, and adoption services.

Responsibilities

Manage the operational execution of enterprise technology enablement programs.
Lead learning and workforce enablement through the delivery and administration of technology, cybersecurity, and responsible AI learning programs.
Advance responsible AI and cybersecurity awareness by managing awareness, education, workforce engagement, and supporting initiatives.
Manage knowledge and digital resources by maintaining content across intranet sites, knowledge resources, and self-service documentation.
Drive communications and change management supporting technology, cybersecurity, AI, and enterprise change initiatives.
Support onboarding and employee readiness by coordinating technology and cybersecurity onboarding resources, orientation, and workforce readiness.
Manage program operations by coordinating planning, reporting, stakeholder engagement, and continuous improvement.
Support TSS Team Operations through internal communications, team engagement, and knowledge sharing.
Serve as a key operational partner, translating strategic priorities into operational plans and deliverables.
Lead coordination efforts across stakeholders supporting technology adoption, workforce readiness, responsible AI enablement, and awareness initiatives.
Build and maintain collaborative relationships with Technology Strategy & Services, Information Security, PC&E, Communications, and other National Office teams.
Influence stakeholders to ensure timely completion of training, communications, knowledge management, and adoption activities.
Coordinate with subject matter experts across various departments to support enterprise enablement efforts.
Facilitate stakeholder engagement activities that support successful technology adoption and organizational readiness.
Recommend improvements to enablement programs, operational processes, communications approaches, and resource delivery models.
Represent TSS in onboarding, awareness, training, and enablement activities.
Foster a collaborative, service-oriented approach that promotes engagement, trust, and organizational readiness.

Requirements

Bachelor's degree in Information Technology, Cybersecurity, Business, Communications, Education, Organizational Development, or a related field, or an equivalent combination of education and relevant experience.
3–5 years of experience in technology and cybersecurity enablement, learning operations, workforce readiness, communications, knowledge management, organizational change management, training, or related functions.
Experience managing operational workstreams, coordinating priorities, and driving execution across multiple initiatives.
Demonstrated ability to coordinate cross-functional activities involving multiple stakeholders, competing priorities, and recurring deliverables.
Experience administering learning programs and learning management systems, including content management, reporting, learner communications, and program operations.
Experience managing intranet content, knowledge repositories, resource libraries, and self-service information resources.
Demonstrated ability to establish operational processes, maintain governance standards, and improve program effectiveness.
Experience supporting workforce adoption of technology, cybersecurity awareness programs, responsible AI education initiatives, or organizational change efforts.
Ability to analyze participation, engagement, and adoption metrics and use insights to recommend improvements.
Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously.
Experience influencing stakeholders and coordinating work across teams without direct authority.
Familiarity with organizational change management, technology adoption methodologies, employee engagement strategies, or workforce enablement programs.
Familiarity with emerging technologies, including generative AI tools and AI-enabled workplace technologies.
Ability to exercise sound judgment, maintain confidentiality, and manage sensitive information appropriately.
Commitment to accessibility, inclusive communication practices, continuous learning, and PPFA's values around privacy, security, diversity, equity, and responsible technology use.

Skills

Technology adoption
Cybersecurity awareness
Workforce readiness
Learning operations
Knowledge management
Responsible AI enablement
Communication
Change management
Project coordination
Stakeholder engagement
Learning management systems administration
Content management
Reporting
Customer service

Location

0-10% travel, as needed

Work Type

Full-time

Experience Level

3-5 years

Education Level

Bachelor's degree

Salary/Compensations

$90,000 - $95,000

About the Company

Planned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education.
Planned Parenthood organizations serve all people with care and compassion, with respect, and without judgment, striving to create equitable access to health care.
Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions.
Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates, which operate non-profit health centers across the U.S.
PPFA also works to educate the public on and advocate for issues of sexual and reproductive health.
Planned Parenthood Action Fund is a separate non-profit membership organization tax-exempt under section 501(c)(4) and engages in educational, advocacy, and limited electoral activity.
Planned Parenthood's cultural ethos, "In This Together", reflects our commitment to building a workplace culture that fosters belonging, promotes learning throughout the employee lifecycle, and recognizes individual contributions to our mission.

Equal Opportunity

Planned Parenthood Federation of America participates in the E-Verify program.
Planned Parenthood Federation of America is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.
Planned Parenthood Federation of America is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.