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About the Role

Join Omni Austin Hotel Downtown as a Server in our Capital A restaurant. This seasonal position runs from September to December and involves delivering prompt, friendly, and courteous service to guests, ensuring accurate and timely order fulfillment. You will be instrumental in creating memorable guest experiences and first impressions.

Responsibilities

• Maintain knowledge of the dining room.
• Possess full familiarity with menus and beverage offerings.
• Greet guests with a pleasant smile and superior customer service.
• Take orders and answer questions/offer suggestions on menu selections and daily specials.
• Communicate meal requirements, allergies, dietary needs, and special requests to the culinary team.
• Record transactions in the MICROS system and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with food and beverage.
• Present accurate checks and process payments.
• Maintain cleanliness of work areas.
• Process station set-up and break-down, and complete side work duties.
• Ensure tables are set up properly, including polishing and cleaning glasses.
• Provide service according to Omni Moments of Service Standards.
• Be pleasant, smile, and greet all guests, using surnames when obtained.
• Clean, clear, and reset service areas.
• Protect the hotel from liability regarding over-serving guests.
• Perform any other duties as assigned by the restaurant manager.

Requirements

• Minimum 1-year serving experience.
• High volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and TABC, or obtain upon hire.
• Developed knowledge of wine, spirits, and beer.
• Experience selling and presenting specialty mixed cocktails.
• Previous cash handling experience preferred.
• Ability to clearly and pleasantly communicate verbally and in writing in English with guests, management, and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers.
• Ability to prioritize, organize, and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery, and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.

Skills

• Customer service
• Service recovery
• Problem-solving
• Communication
• Cash handling
• MICROS system operation
• Wine, spirits, and beer knowledge
• Specialty mixed cocktail preparation

Location

• Downtown Austin

Work Type

• Seasonal
• Full-time

Experience Level

• 1+ year serving experience preferred

Education Level

• Food Handler certification
• TABC certification

Benefits

• Free Downtown Parking
• Associate Cafeteria with Daily Complementary Hot Meals
• Medical, Dental, Vision
• Employee Assistance Program
• Telemedicine
• Short Term & Long-Term Disability
• 401(K) Match
• Pre-Tax Health Savings Account
• Flexible Spending Account
• Exclusive Omni Associate Travel Discounts
• Tuition Reimbursement
• Adoption Services Aid
• Pet Insurance
• Legal Services
• Paid Time Off
• Friends & Family Discounts
• Discounted E-Cornell Courses
• Leadership Development Programs
• Diversity & Inclusion Programs
• Omni Support Center Internal Reward Program
• Work/Life Balance

About the Company

• Omni Austin Hotel Downtown blends Texas charm with modern luxury in the Live Music Capital of the World.
• The hotel is situated near the 6th Street Entertainment District and the Texas State Capitol.
• Omni fosters a culture of respect, gratitude, and empowerment, offering comprehensive training and career growth opportunities.
• The brand is recognized for exceptional service and genuine hospitality.

Equal Opportunity

• Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.
• The EEO is the Law poster is available.
• Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
• Special assistance to apply for a posted position can be requested via email to applicationassistance@omnihotels.com.