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About the Role

The Front Desk Representative is the first point of contact for members and guests, delivering superior customer service while assisting with purchases and directing membership inquiries.

Responsibilities

• Greet members and guests warmly upon entry and exit.
• Answer incoming calls professionally and efficiently, transferring them to the appropriate department or individual.
• Check in members, verify memberships, and sign up members for group fitness or ultimate classes.
• Register prospective members and direct them to the membership department.
• Address member questions or direct them to the appropriate individual for assistance.
• Sell supplements, apparel, and other retail items.
• Process purchases using the point-of-sale system and provide accurate change.
• Maintain a professional image and behavior, avoiding non-work-related activities during work hours.
• Respond professionally to requests and inquiries from guests, members, and staff.
• Provide information to members regarding special club events.
• Immediately report or escalate any unsafe conditions or emergency situations to management.
• Keep the front desk and lobby neat and clean at all times.
• Perform opening and closing procedures for the front desk as assigned.
• Attend monthly or other scheduled meetings.
• Assist with inventory or product pricing as needed.
• Contact past-due members regarding late dues and down payments.

Requirements

• Must be energetic with a friendly, outgoing personality and positive attitude.
• Possess strong interpersonal and communication skills, including telephone etiquette.
• Strong customer service focus.
• Understand and follow oral and written instructions.
• Able to multi-task with accuracy and attention to detail.
• Must be a team player with a can-do attitude.
• Adhere to meal and rest break periods and clock in/out for all shift times.
• High school diploma or GED required.
• Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification.
• 6 months of customer service experience in a health club, retail, hospitality, or food service industry.
• Experience with multiple phone lines preferred.
• Basic computer skills.
• Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Ability to stand and remain on your feet for a full shift.

Skills

• Interpersonal skills
• Communication skills
• Telephone etiquette
• Customer service
• Attention to detail
• Teamwork
• Basic computer skills

Location

• Onsite

Work Type

• Full-time

Experience Level

• 6 months customer service experience

Education Level

• High school diploma or GED
• CPR/AED certification

Benefits

• Employee discounts
• Free uniforms
• Health insurance for eligible employees
• Opportunity for advancement
• Training & development
• Bonus based on performance for eligible employees
• Competitive salary
• Dental insurance for eligible employees
• Flexible schedule
• Paid time off
• Tuition assistance
• Vision insurance for eligible employees
• Wellness resources

About the Company

• We Empower the Fighting Spirit in You!