Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
STAN is looking for a Customer Implementation Manager to support North American HOA and condo property management clients in onboarding and launching AI solutions. This role is ideal for someone passionate about customer service and technology who thrives in a collaborative, high-energy environment.
Responsibilities
- Become a STAN AI technical product expert.
- Manage all assigned customer onboardings and ensure successful launch of STAN AI across each client's property portfolio.
- Provide detailed account walkthroughs and guide new customers through their AI deployment.
- Lead kick-off calls to communicate account setup requirements and expectations with key stakeholders.
- Educate customers on STAN's suite of tools, capabilities, and best practices to simplify adoption and align expectations.
- Monitor setup progress across accounts, identify potential risks, and guide next steps.
- Resolve conflicts and provide technical solutions to customers in a timely manner.
- Work cross-functionally with Sales, Customer Success, Bot Review, and Development teams to deliver world-class client experiences.
- Serve as the internal voice of the customer at STAN, driving client needs forward.
- Develop a deep understanding of customers' business and operational objectives.
- Establish strong relationships with new customer stakeholders and deepen relationships with existing ones.
Requirements
- Excellent outgoing communication skills, both verbal and written.
- Ability to prioritize, multitask, and manage time effectively.
- Proven experience in SaaS client onboarding, customer service, and/or customer success.
- Tech-savvy, with the ability to quickly learn new products and explain them to others.
- Knowledge of CRM software, project management tools, and CS platforms.
- Analytical and creative in finding solutions for customers.
- Strong negotiation skills, with the ability to set expectations with customers.
- Experience in real estate, property management, or PropTech is a plus.
Skills
- Customer service
- Technology
- AI solutions
- SaaS client onboarding
- CRM software
- Project management tools
- CS platforms
Location
- North York
Work Type
- Full-time
- In-office
Education Level
- Relevant Bachelor's degree or equivalent experience.
Benefits
- Competitive salary
- Comprehensive health, dental, and specialist benefits.
- Company Macbook.
- Free parking and shuttle service to the office.
- Extra PTO during occasional US holidays.
- Company events, in-office restaurant, and building-wide perks.
- Unlimited ping pong and espresso!
About the Company
- STAN is the largest provider of AI solutions for HOA and Condo Property Managers.
- We are using cutting-edge and patented artificial intelligence technology to build solutions that enhance life for residents of more than 4 million+ homes across North America.
- Our mission is to build the world’s first AI property manager.
- STAN is an award-winning platform, recognized by Rogers, FedEx, George Brown College, StartUp Canada, and the Waterloo Accelerator Centre.