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About the Role

The Associate Systems Engineer is responsible for supporting school districts' server, network, cloud, and endpoint infrastructure. This role assists in maintaining the availability, security, and performance of enterprise systems while providing technical support for networking, virtualization, cloud services, identity management, and end-user technologies. The Associate Systems Engineer works closely with senior engineers on infrastructure projects, troubleshooting, system upgrades, and documentation while developing technical expertise across multiple IT disciplines.

Responsibilities

Administer and support Windows Server environments.
Perform Active Directory administration, including user accounts, groups, organizational units, and Group Policy.
Manage Microsoft 365 services including Exchange Online, Teams, and OneDrive.
Support Microsoft Entra ID (Azure AD) identity and authentication services.
Monitor server health, performance, storage utilization, and system availability.
Install operating system updates, firmware, and security patches.
Assist with VMware vSphere virtualization platform.
Assist with backup verification and disaster recovery testing.
Create and maintain technical documentation, diagrams, and standard operating procedures.
Configure and support enterprise LAN, WAN, and wireless infrastructure.
Troubleshoot network connectivity issues involving switches, routers, firewalls, VPNs, and wireless access points.
Configure VLANs, DHCP, DNS, TCP/IP, and network routing.
Monitor network performance using network monitoring tools.
Assist with firewall rule implementation and network security policies.
Support remote access technologies and secure VPN connectivity.
Maintain structured cabling documentation and network diagrams.
Support Microsoft Azure and hybrid cloud infrastructure.
Administer Microsoft Entra ID synchronization and authentication services.
Assist with Conditional Access policies and Multi-Factor Authentication (MFA).
Support Single Sign-On (SSO) integrations with enterprise applications.
Monitor cloud resources for performance, availability, and security.
Assist with Crowdstrike endpoint security platform.
Monitor security alerts and assist with incident response.
Support vulnerability remediation and patch management.
Review system logs and assist with compliance initiatives.
Participate in disaster recovery and cybersecurity exercises.
Serve as Tier II/III escalation for desktop and infrastructure issues.
Deploy and manage Windows endpoints using Microsoft Intune or equivalent MDM solutions.
Support printers, conferencing systems, mobile devices, and enterprise applications.
Troubleshoot authentication, email, and connectivity issues.
Assist with infrastructure upgrades and technology refresh projects.
Participate in server migrations, cloud initiatives, and network modernization.
Support implementation of new hardware and software solutions.
Work with vendors during installations and support engagements.
Recommend process improvements and automation opportunities.

Requirements

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
2-4 years of experience supporting enterprise infrastructure.
Experience administering Windows Server environments.
Working knowledge of Active Directory, DNS, DHCP, and Group Policy.
Basic networking knowledge including TCP/IP, VLANs, routing, switching, and wireless networking.
Experience supporting Microsoft 365.
Familiarity with virtualization technologies (VMware).
Understanding of backup and disaster recovery concepts.
Strong troubleshooting and analytical skills.
Excellent written and verbal communication skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Experience with Microsoft Azure or hybrid cloud environments.
Experience with Microsoft Intune and Endpoint Manager.
Knowledge of PowerShell scripting.
Experience with Cisco networking equipment.
Experience with VMware vSphere.
Familiarity with enterprise monitoring platforms.
Exposure to cybersecurity frameworks and endpoint detection tools.
IT certifications such as: CompTIA Network+, CompTIA Security+

Skills

Windows Server
Active Directory
Microsoft 365
Exchange Online
Teams
OneDrive
Microsoft Entra ID
Azure AD
VMware vSphere
Backup and Disaster Recovery
LAN
WAN
Wireless Infrastructure
Switches
Routers
Firewalls
VPNs
Wireless Access Points
VLANs
DHCP
DNS
TCP/IP
Network Routing
Network Monitoring
Microsoft Azure
Hybrid Cloud
Conditional Access
Multi-Factor Authentication (MFA)
Single Sign-On (SSO)
Crowdstrike
Endpoint Security
Vulnerability Remediation
Patch Management
System Logs
Compliance
Cybersecurity Exercises
Tier II/III Support
Windows Endpoints
Microsoft Intune
MDM Solutions
Printers
Conferencing Systems
Mobile Devices
Enterprise Applications
Authentication
Email
Connectivity
Infrastructure Upgrades
Technology Refresh
Server Migrations
Cloud Initiatives
Network Modernization
Hardware Implementation
Software Implementation
Vendor Management
Process Improvement
Automation
PowerShell Scripting
Cisco Networking
VMware vSphere
Enterprise Monitoring
Cybersecurity Frameworks
Endpoint Detection Tools
CompTIA Network+
CompTIA Security+

Location

Headquarters

Work Type

Full-time
Onsite

Experience Level

Associate
2-4 years

Education Level

Associate's degree
Bachelor's degree

Salary/Compensations

$55,000-$65,000

Benefits

Medical and dental plans
Company paid vision and short and long term disability plans
Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
401K with employer match
Tuition reimbursement
Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
Company paid life Insurance
Paid holidays and vacation
Technical certification gift card rewards program

About the Company

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years.
Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work.
We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast.
Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

Equal Opportunity

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.