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About the Role

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. We are looking for an Acute Billing Specialist who wants their work to mean something — someone who brings accuracy, accountability, and purpose to the reimbursement process that supports patient access to care. Billing accuracy and timeliness are essential to keeping patients on therapy and ensuring care teams can focus on what matters most — the patient. The Billing Specialist plays a critical role in verifying reimbursement data, submitting clean claims, and resolving payments appropriately.

Responsibilities

Prepare and submit insurance claims for home infusion services, including medications, nursing, and supplies
Process electronic pharmacy claims to Medicare Part D, Medicaid, and commercial insurance plans
Verify that all prescription reimbursement data is complete, accurate, and entered timely prior to weekly and month‑end close
Confirm documentation aligns with billed services, codes, and expected reimbursement
Review payments received and apply them accurately to patient accounts through final resolution
Maintain a strong understanding of payer contracts, coverage criteria, and reimbursement guidelines
Address billing inquiries and resolve discrepancies with professionalism and clarity
Stay current on billing regulations, coding guidelines, and payer requirements
Work with clearinghouses and billing systems to support clean claims and efficient workflows
Assist with data entry, administrative, and clerical billing tasks as needed

Requirements

High school diploma or GED
Minimum of two (2) years of experience in medical billing and collections
Experience providing customer service to internal and external stakeholders
Basic proficiency with Microsoft Office (Word, Excel, PowerPoint)
Five (5) or more years of medical billing and collections experience
Prior home infusion therapy billing experience
Experience with CareTend, CPR+, or similar billing systems
Employees are expected to participate annually in required legal and ethical compliance training
Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
Refrain from any behavior that could be considered unethical or unlawful
Support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm
Place patients first, work collaboratively with a “stacked‑hands” mindset, and maintain a consistent focus on quality, accountability, and continuous improvement
Prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate
Assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others

Skills

Strong attention to detail and analytical thinking
Customer-service mindset paired with financial accuracy
Comfort working in a fast-paced, deadline-driven environment
Clear written and verbal communication skills
Ownership and care in work that directly affects patient access

Location

Syracuse, NY

Work Type

On-site

Experience Level

Minimum of two (2) years of experience in medical billing and collections
Five (5) or more years of medical billing and collections experience

Education Level

High school diploma or GED

Salary/Compensations

$26—$28 USD

About the Company

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected.
Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.
As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration.
Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.
At LUX Infusion, we believe infusion care deserves more light — more warmth, more clarity, and more connection.
That commitment extends beyond clinical care to the financial processes that ensure patients can begin and continue therapy without unnecessary barriers.
At LUX Infusion, we believe care deserves more light — more warmth, more clarity, and more connection.
Here, you’ll find: Purpose‑driven work that directly supports patient access to care, A patient‑first, clinician‑led culture, Collaborative revenue cycle, pharmacy, and operations teams, Flexibility through on‑site or remote work options, Opportunities to grow with a company building something meaningful.

Equal Opportunity

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.