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About the Role
As a Mandarin-English Bilingual Customer Service Representative at the Embacardo BART station in San Francisco, CA, you will be a key part of delivering exceptional customer experiences. Your role involves providing support, resolving issues, and ensuring customers have a positive interaction with Clipper services.
Responsibilities
- Work directly with Clipper customers in face-to-face interactions, providing support and assisting with various actions related to Clipper cards.
- Issue Clipper cards and add transit value using a custom Point-of-Sale system.
- Respond to inquiries regarding the use of physical and mobile Clipper cards for transit payments in the Bay Area.
- Account for cash, commuter checks, and credit/debit card payments processed during a shift.
Requirements
- Bilingual proficiency in English and Mandarin.
- Must reside in San Francisco, CA.
- Willingness to work onsite at the ticket booth located in Embarcadero BART Station.
- Basic Excel and computer knowledge.
- Cash handling experience.
- Ability to handle and deescalate customer service situations.
Skills
- Customer service
- Cash handling
- De-escalation
- Basic computer skills
- Basic Excel skills
Location
- San Francisco, CA
Work Type
- Onsite
- Full-time
Experience Level
- Entry Level
Salary/Compensations
- Base wage starting at $22.06 per hour plus performance bonus opportunities
Benefits
- Supportive of career and professional development
- Access to thousands of free courses for career growth
- Inclusive culture and community-minded organization
- Global team of curious lifelong learners
- Performance bonus opportunities
About the Company
- TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology.
- Award-winning employment experience with a Great Place to Work® certification in the United States.
- Focus on bringing humanity to business and creating exceptional customer experiences.
Equal Opportunity
- TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
- Aim to reflect the communities we serve, delivering amazing service and technology with humanity.
- Committed to making all employees feel valued, belonging, and comfortable being their authentic selves at work.
- Diversity is our strength, enabling different vantage points and unique contributions.