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About the Role
The Duty Drawback Manager is a key member of the Customs and Compliance team responsible for overseeing duty drawback processes, ensuring timely and accurate claim submissions, and maintaining compliance with U.S. Customs and Border Protection (CBP) regulations. This role safeguards the company’s customs compliance while delivering exceptional service to clients, supervising a small team, and optimizing operational efficiency and regulatory adherence.
Responsibilities
- Manage and oversee all operational aspects of duty drawback claims, including documentation, review, and submission.
- Ensure compliance with CBP regulations and stay updated on any regulatory changes impacting drawback claims.
- Prepare timely, accurate, and complete drawback filings.
- Act as the primary liaison with Customs on all drawback matters, including audits and inquiries.
- Serve as the primary point of contact for a select group of clients to ensure satisfaction and proactive service delivery.
- Provide support and guidance to clients regarding documentation requirements and drawback eligibility.
- Lead and supervise a small team, providing guidance, support, and performance feedback.
- Train new and existing team members on duty drawback processes and compliance standards.
- Collaborate with the Sales team to promote Ferrari Express’ duty drawback services to existing and potential clients.
- Provide subject matter expertise to support client onboarding and retention efforts.
- Maintain organized and accurate records for all drawback claims and client files.
- Generate reports for internal tracking of filings, refunds, and pending claims.
- Support internal and external audits as needed.
- Perform other duties as assigned by the Customs Broker or Director of Operations.
Requirements
- Minimum 2 years of direct experience in duty drawback processes.
- Minimum 2 years of experience in a supervisory or management role.
- Strong knowledge of U.S. Customs and Border Protection regulations and compliance standards.
Skills
- Excellent leadership and team management skills.
- Exceptional attention to detail and organizational abilities.
- Strong problem-solving and analytical skills.
- Effective communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Familiarity with customs compliance software is a plus.
Location
- Jamaica, NY
Work Type
- Full-time
- Office-based
Experience Level
- 2+ years in duty drawback
- 2+ years in supervision/management
Education Level
- Bachelor’s Degree in International Business, Supply Chain, Logistics, or a related field preferred; equivalent work experience will be considered.
- Licensed Customs Broker preferred but not required.
Salary/Compensations
- Competitive salary based on experience
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO)
About the Company
- Ferrari Express Inc. is an Equal Employment Opportunity and Affirmative Action employer.
Equal Opportunity
- We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.