About the Role
This role focuses on driving revenue through product recommendations and upselling in a retail environment, connecting customers with the right parts and accessories to enhance their RV and boat ownership experience.
Responsibilities
- Actively identify customer needs and recommend related products, packages, and upgrades.
- Drive add-on revenue by presenting must-have accessories during orientation sessions.
- Assist customers in choosing compatible parts for repairs, replacements, or custom upgrades.
- Stay ahead of RV and marine trends to confidently promote new or seasonal products.
- Meet or exceed personal and departmental sales goals through consistent, customer-first selling.
- Lead engaging, product-focused walkthroughs for new RV and boat owners during delivery.
- Demonstrate high-value parts and accessories—highlighting benefits, maintenance needs, and upgrade opportunities.
- Position add-ons (e.g., leveling systems, towing gear, water system accessories, electronics) as solutions that enhance safety and convenience.
- Build trust by clearly explaining warranty details, care instructions, and long-term maintenance options.
- Partner with the sales and service teams to ensure smooth unit deliveries and timely parts preparation.
- Work with the parts department to track inventory, maintain well-stocked displays, and highlight high-margin items.
- Support merchandising efforts to increase visibility of key products and promotions.
- Participate in store events, product demos, and customer Q&A sessions to boost traffic and sales.
Requirements
- 1+ years of sales or service experience in RV, marine, powersports, automotive, or a related field is preferred.
- Strong product knowledge and genuine passion for the outdoor, boating, and camping lifestyle.
- Self-driven, approachable, and confident selling solutions that enhance the customer’s experience.
- Experience demonstrating equipment or teaching customers is a major plus.
- Excellent communication and rapport-building skills—comfortable guiding customers one-on-one or in small groups.
- Basic computer and POS system skills.
Skills
- Sales
- Upselling
- Product Recommendations
- Customer Service
- Product Knowledge
- Communication
- Rapport Building
- Computer Skills
- POS System Skills
Experience Level
- 1+ years of sales or service experience
Salary/Compensations
- Hourly wage + commission based on eligible parts and accessory sales
Benefits
- Employee discounts on units and merchandise company wide
- Paid product training and certifications
- Health, dental, vision, and life insurance
- 401k program
- Paid time off and holiday pay
- Opportunities for advancement within a growing dealership
