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About the Role

Avocado is seeking a Retail Brand Experience Store Manager in Brooklyn, NY, to drive sales goals, coach the team, and enhance the customer experience. This role involves engaging with customers and employees as a brand advocate, managing events, and resolving customer issues.

Responsibilities

• Create, report, drive, and track KPIs/OKRs around sales goals.
• Provide in-the-moment coaching and feedback to the team.
• Offer suggestions to management for improving the retail experience.
• Act as a visible spokesperson and advocate for the brand.
• Manage and coordinate store events, including virtual experiences.
• Participate in company initiatives and concept projects.
• Respond to customer inquiries and provide assistance.
• Handle and resolve escalated customer issues.
• Ensure the team is knowledgeable about all products and processes.
• Train the team on new product releases.
• Assist the team with managing daily customer interactions via email, chat, and in-showroom.
• Conduct monthly performance reviews for employee improvement.
• Suggest methods to improve operations, efficiency, and service.
• Ensure efficient and effective handling of calls and workload.
• Assist guests with resolving customer experience issues.
• Collaborate with customer experience, production, and logistics teams to maintain a low return rate.
• Provide exceptional customer service.
• Manage the overall condition of the showroom.
• Attend community events to represent the store and brand.
• Champion brand values and promote the retail experience in the community.
• Manage inventory of sellable products across all channels.
• Ensure store operations are in working order and coordinate repairs/maintenance.
• Limit shrink of products and peripherals.
• Engage in digital sales activities, including sales via chats, phones, and virtual appointments.
• Follow up with customers through the CRM platform.
• Assist the team with managing daily customer email responses.

Requirements

• Minimum of 3 years of retail experience, including retail/store management experience.
• Experience managing store employees.
• Passionate about brand values of healthy living, environmental awareness, and social responsibility.
• Experience in creating, reporting, and tracking KPIs/OKRs around sales goals.
• Invested in creating a balanced and healthy environment for staff and guests.
• A team player who actively contributes to the team.
• An entrepreneurial spirit to elevate the specific location.
• Regular and predictable attendance.

Skills

• Retail management
• Sales goal tracking
• Customer service
• Team coaching
• Event management
• Inventory management
• Digital sales
• CRM platform usage

Location

• Brooklyn, NY

Work Type

• On-site
• Full-time

Experience Level

• Store Manager
• Keyholder

Salary/Compensations

• $60,000 - $75,000 Yearly
• Potential monthly bonus

Benefits

• Medical (HMO, PPO, HSA)
• Dental
• Vision
• 100% Employer Paid Life Insurance
• 401(k) with employer match
• PTO
• Volunteer days
• Employee product discount
• Annual Bonus Plan
• Training and Tools
• Access to wellness apps
• Referral Bonus
• Opportunity to grow

About the Company

• Avocado Green Brands is an emerging company on a mission to increase sustainable and clean products.
• The company fosters a fun, collaborative, and passionate team culture.

Equal Opportunity

• Avocado Green Brands is proud to be an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.
• All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.