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About the Role
As a senior member of the team focused on building a Credit Engagement & Financial Wellness Platform, you will be responsible for the strategy, development, and delivery of a comprehensive customer experience that enables customers to monitor their credit health, access financial wellness tools, and benefit from identity protection services. This role drives the end-to-end product lifecycle, including product strategy, roadmap development, technology delivery, third-party partnerships, and agile product ownership. Working across multiple scrum teams, you will collaborate closely with engineering, data, risk, security, marketing, and customer experience teams to deliver a best-in-class financial wellness platform that drives customer engagement and business value.
Responsibilities
- Define and execute the product roadmap for credit monitoring, financial wellness, and identity protection capabilities.
- Identify customer needs, market opportunities, and product enhancements that drive engagement, retention, and growth.
- Partner with business and digital leaders to align product investments with customer and business outcomes.
- Lead product planning and prioritization across multiple agile teams, managing backlogs, epics, and feature delivery.
- Provide direction and coaching to product managers and product owners supporting the platform.
- Partner with engineering, UX, and analytics teams to deliver high-quality customer experiences.
- Collaborate with architecture and engineering teams to deliver scalable, secure, and compliant platform capabilities.
- Ensure solutions meet regulatory, privacy, risk, and security requirements.
- Leverage data and customer insights to continuously improve platform performance and user experience.
- Manage strategic relationships with providers supporting credit data, identity protection, and financial wellness services.
- Oversee vendor performance, integrations, and contract-related activities.
- Ensure third-party capabilities are seamlessly incorporated into the customer experience.
- Lead and develop product management talent while providing leadership across multiple scrum teams.
- Foster a culture of innovation, accountability, and customer-centric decision-making.
- Track and optimize key performance metrics including adoption, engagement, customer satisfaction, and business value.
- Defines complex, cross-functional digital strategies across business segments to optimize digital experience, leveraging design thinking and other best practices by leading Digital teams.
- Defines the strategy related to digital experiences for applicable business segments or product groups.
- Leads digital teams.
- Sponsors potential digital experience projects for feasibility and value.
- Presents initiatives and policy changes to gain executive buy-in.
- Manages progress to ensure initiatives are completed on time, within budget and meet strategic goals.
- Serves as senior point of escalation and ensures successful outcomes from key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders (including key vendors) throughout the experience lifecycle.
- Supports determination of risk appetite and limits.
- Owns business response to audit and regulatory finding.
- Structures, allocates resources and manages Digital teams.
- Motivates and develops the performance of the product development management team and key contributors.
- Development planning.
Requirements
- 10+ years of product management experience within digital platforms, fintech, banking, or financial services.
- Proven success leading complex digital products and multiple agile teams from strategy through delivery.
- Strong stakeholder management, strategic thinking, and execution capabilities, including experience with third-party vendor integrations.
- Industry-relevant experience is typically 8+ years.
- At least 5 years of prior management experience is typically required.
- Proven leadership experience with a moderate to large scope of responsibility is required.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Skills
- Agile Web Development
- Business Requirements Documentation (BRD)
- Data Visualization
- Digital User Experience
- Employee Engagement
- IT Architecture
- JavaScript
- Wireframing
- Business Acumen
- Competitive Environment
- Design Thinking
- Effective Communications
- Innovation
- Knowledge Of Product Line
- Solutions Development
Location
- Pittsburgh, PA
- Philadelphia, PA
- Cleveland, OH
- New York, NY
- Chicago, IL
- Wilmington, DE
Work Type
- In-office
Experience Level
- 8+ years of industry-relevant experience
- 5+ years of management experience
- Proven leadership experience with moderate to large scope of responsibility
Education Level
- Bachelors
- Masters degree, PhD, or certifications is desirable
Salary/Compensations
- Base Salary: $146,300.00 – $326,040.00
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match, pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year
- Between 15 to 25 vacation days each year, depending on career level and years of service
About the Company
- At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
- PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.
- PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused, Managing Risk.
- PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally, Live the Values, Enable Change, Achieve Results, Develop the Best.
Equal Opportunity
- PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
- This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
- California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.