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About the Role

We are hiring a Senior Manager, Protective Services to lead protective operations, reporting to the Director, Protective Services. This is a build-and-execute mandate where you own decisions for staffing, assignments, protection strategy, spending, vendor selection, training, and incident handling. This player-coach role requires you to work advances, travel with protectees, and take your turn in rotation while setting the team's standard. Protection is a service that enables protectees to move through their lives with minimal friction and builds trust.

Responsibilities

Lead protective operations, owning staffing, assignment, protective decisions, resourcing, and response.
Own training and standards, setting training content, qualifications, and currency verification.
Own vendor and supplier management, including procurement and approval thresholds.
Own incident response, serving as the escalation point and making real-time calls.
Lead converged physical-cyber protection by working with Protective Intelligence and Cyber Protective Services.
Build relationships with protectees, their families, and teams to foster trust and minimize friction.

Requirements

Ten or more years in protective, security, or military operations.
Five or more years managing people with hands-on responsibility for protective operations.
Held real decision authority, not just advised.
Ability to build or scale protective capability and set standards, qualifications, and procedures.
Experience running more than one protective discipline or program simultaneously.
Technical fluency across physical and cyber security, understanding networked systems and security concepts.
Service orientation and discretion in handling sensitive information.
Record of partnering with intelligence, cybersecurity, legal, and business teams.
Willingness to travel around 35 percent, with peaks near 50 percent, often on short notice.
Availability for protective events and escalations outside working hours.
Physical readiness for demanding work environments and tasks.
Endurance for working in extreme conditions, irregular hours, and maintaining decision-making ability.

Skills

Leadership
Operations Management
Protective Operations
Security Operations
Military Operations
Vendor Management
Incident Response
Physical Security
Cyber Security
Threat Assessment
Risk Management
Training Development
Procurement
Intelligence Analysis
Relationship Building
Discretion
Communication
Driving
Team Management

Location

Remote

Work Type

Full-time

Experience Level

Senior
Manager

Education Level

Bachelor's degree or equivalent professional experience

Benefits

Premium healthcare
Wellness expense reimbursement
Paid parental leave

About the Company

DoorDash is a global on-demand logistics platform operating under the DoorDash, Deliveroo, and Wolt brands across more than 40 countries.
Our mission is to empower local economies.
We are a technology and logistics company aiming to be the go-to for any and all goods, not just food delivery.
DoorDash is growing rapidly and offers opportunities for team members to share perspectives, solve challenges, and own their careers.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities.
We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
No employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
We will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.