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About the Role

A Penske Customer Service Coordinator works with customers to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan.

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

Location

• Montgomery, NY

Work Type

• Full-time

About the Company

• Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward.
• With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success.
• Visit Go Penske [https://www.gopenske.com/] to learn more.