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About the Role
Erie and Niagara Insurance Association is seeking a full Direct Bill Representative responsible for processing premium payments, policy reinstatements, refunds, and cancellations. The role involves providing customer service to agents and insureds regarding billing and accounting inquiries. This is an opportunity to join an established WNY company.
Responsibilities
- Provide daily customer service to agents and insureds regarding direct bill and other accounting questions.
- Process daily premium payments efficiently and accurately, including opening, posting, scanning, and reconciliation.
- Defer complex troubleshooting issues to the Senior Direct Bill Representative.
- Troubleshoot scanning and reconciliation errors.
- Handle reinstatements, refunds, cancellations, and non-pay cancellations on a rotational basis.
- Perform month-end closing functions.
- Undertake special projects and assignments as directed by the Accounting Manager.
Requirements
- Minimum High School Diploma or GED Equivalent.
- Minimum 1-2 years of financial experience required.
- Basic mathematical and calculator skills.
- Demonstrated proficiency with computer software including Windows Operating System, Excel, and Outlook.
- Ability to work effectively both independently and in a team environment.
- Must be detail-oriented, maintain a high level of accuracy, and provide follow-up as needed.
Skills
- Customer service
- Direct bill processing
- Accounting inquiries
- Premium payment processing
- Policy reinstatements
- Refund processing
- Cancellation processing
- Scanning
- Reconciliation
- Troubleshooting
- Month-end closing
- Windows Operating System
- Microsoft Excel
- Microsoft Outlook
Location
- WNY
Work Type
- Full-time
Experience Level
- 1-2 years financial experience
Education Level
- High School Diploma or GED Equivalent
Salary/Compensations
- $39,520 - $47,840
Benefits
- Health, Dental and Vision insurance
- Life Insurance
- Short- and long-term disability insurance
- Supplemental benefit and insurance options
- 401k with up to 6% company match
- Pension
- Generous PTO
- Profit share
About the Company
- Erie and Niagara Insurance Association is an established WNY company.
Equal Opportunity
- Erie and Niagara is proud to be an equal opportunity employer.