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About the Role

Visitor Experience Associates are the front-line staff of the New Museum, providing a professional, warm, and welcoming experience to museum visitors. As ambassadors, VEAs will provide exceptional customer service by engaging with guests in the lobby, at the visitor services desk, and in the New Museum Store. This role involves selling admission, public programming tickets, memberships, and New Museum Store sales. Work hours include weekends, evenings, holidays, and may involve staffing offsite events.

Responsibilities

Proactively greet and engage visitors, providing enthusiastic, knowledgeable, and friendly service.
Monitor and assist with visitor flow, informing visitors of museum policies and safety protocols.
Maintain up-to-date knowledge of museum exhibitions, programming, membership benefits, events, store products, promotions, and policies.
Respond accurately and professionally to visitor inquiries in person and by phone.
Follow through on customer sales, including mail and special orders.
Assist with check-in and admissions for public programming and special events.
Provide support for Store special events, promotions, and related activities both on and offsite.
Offer reception services for administrative staff.
Perform other duties as assigned relating to visitor experience operations.
Work to meet individual and team store sales goals.
Sell tickets for exhibitions, public programming, and special events.
Sell memberships and provide member support.
Perform cashier duties, processing cash and credit card transactions accurately.
Count register drawer and prepare daily sales deposit.
Monitor store supply and inventory levels, notifying the Retail Manager of low stock.
Assist with checking in, unpacking, and replenishing inventory and new stock.
Assist with visual merchandising and daily maintenance of the store.
Assist with annual physical inventory count and other duties related to retail operations.

Requirements

Eagerness to provide professional, welcoming, enthusiastic, knowledgeable, and friendly service.
Previous experience interacting with the public in a museum, gallery, retail, hospitality, or cultural institution is required.
Attention to detail and the ability to prioritize, follow through, and complete assigned tasks.
Familiarity and comfort with computers and technology.
Ability to occasionally lift 25-pound boxes.
Ability to be physically active in the lobby, store, and storage areas.
Weekends and holidays are required.
Varying shift availability of early and evening hours may be required.
Must be vaccinated with the COVID vaccine as per New York State Guidelines.

Skills

Customer service
Sales
Cashier duties
Inventory management
Visual merchandising
Communication
Computer proficiency

Location

New York, NY

Work Type

Part-Time
Onsite

Experience Level

Entry Level

Salary/Compensations

$22.51 per hour

Benefits

Medical
Dental
Vision
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Health Reimbursement Program through the Difference Card
Commuter Benefits Program through the Difference Card
Voluntary Short Term Disability Plan
Long-Term Disability
Life Insurance
Retirement Plan
Other voluntary benefits
7 sick days off
13 holidays off

About the Company

The New Museum's mission is 'New Art, New Ideas.' Founded in 1977, it has been a leader among contemporary art museums for over 40 years, respected internationally for its risk-taking curatorial program.
The New Museum is a center for exhibitions, information, and documentation about living artists from around the world, focusing on emerging and under-recognized voices.
The Museum's first permanent building at 235 Bowery was designed by SANAA. Over 4 million people have visited or attended programs and events since its inauguration.
The Museum has hosted 155 exhibitions featuring over 600 artists from 60+ countries and over 1,200 public programs.

Equal Opportunity

The New Museum of Contemporary Art believes that all persons are entitled to Equal Employment Opportunity and does not discriminate against staff members or applicants for employment because of race, creed, color, religion, national origin, gender identity and expression, sex, age, disability, marital status, political affiliation, sexual orientation, genetic information, or veteran or citizenship status provided they are qualified and meet the requirements for the job.
The New Museum provides reasonable accommodation to candidates with disabilities.