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About the Role

Senior Visitor Experience Associates (SVEA) are ambassadors for the Museum, assisting with the day-to-day operations of the visitor services desk and New Museum Store. This role oversees the implementation of museum policies and ensures a welcoming environment for all visitors.

Responsibilities

• Leads by example by proactively greeting and engaging visitors, providing outstanding professional, enthusiastic, knowledgeable, and friendly service.
• Monitors and assists with coordinating visitor flow.
• Oversees the implementation of museum policies with Visitor Experience Associates, ensuring professional, warm and friendly customer service.
• Assists with onboarding new Visitor Experience Associates and enforcing museum protocols.
• Provides constructive feedback to Visitor Experience Associates in partnership with Visitor Experience Manager and Retail Manager.
• Leads daily opening and closing procedures, including cash counting and completing reports.
• Ensures lobby areas, store, and galleries are stocked, clean, and prepared prior to opening.
• Addresses and resolves visitor inquiries and feedback with professionalism and congeniality.
• Diffuses situations that may arise and escalates to Visitor Experience Manager and Retail Manager as needed.
• Maintains up-to-date knowledge of museum exhibitions, programming, membership benefits, events, store products, and museum policies.
• Assists with updating product knowledge guides and visitor experience procedures guides.
• Assists with admission, public program, and special event ticket inquiries, reservations and re-bookings.
• Assists with check-in and admissions for public programming and special events.
• Provides support in store special events, promotions and other related activities both on and off site.
• Provides reception services for administrative staff.
• Works to meet individual and team store sales goals.
• Sells tickets for exhibitions, public programming, and special events.
• Actively promotes and sells memberships and provides member support.
• Performs cashier duties, processing cash and credit card transactions accurately.
• Reconciles cash drawers daily, performs necessary cash deposits and reports.
• Ensures safe is always locked and secured.
• Approves and processes customer discounts, exemptions, returns, voids and credits.
• Monitors store and lobby supply and inventory levels, notifying relevant managers of low stock.
• Receives merchandise and replenishes store stock on shelves and displays.
• Assists with processing online orders as needed.
• Operates the store and visitor services desk POS station, troubleshooting basic functions.
• Assists with maintenance of POS supplies, printers, and credit card terminals.
• Maintains store product pricing and in-store signage based on current promotions.
• Assists with physical inventory counts.
• Assists with visual merchandising and leads daily maintenance of the store and visitor services desk areas.
• Works with Visitor Experience Manager and Retail Manager in visitor experience and store projects.
• Actively participates and contributes to team meetings.
• Performs other duties as assigned relating to visitor experience and retail operations.

Requirements

• Eagerness to provide professional, welcoming, enthusiastic, knowledgeable, and friendly service to museum visitors.
• 2 to 3 years of experience interacting with the public in a museum, gallery, retail, hospitality, or cultural institution.
• Ability to communicate effectively.
• Attention to detail.
• Ability to prioritize, follow through, and complete assigned tasks.
• Familiarity and comfort with cash handling, computers, and technology.
• Ability to occasionally lift 25-pound boxes.
• Ability to be physically active in the lobby, store, and storage areas.
• Weekends and holidays required.
• Varying shift availability of early and evening hours may be required.

Skills

• Visitor Engagement
• Customer Service
• Cash Handling
• Sales
• Inventory Management
• POS Operation
• Visual Merchandising
• Communication
• Problem-Solving
• Supervisory Experience (plus)
• Foreign Language Fluency (plus)
• Passion for contemporary art (highly desired)

Location

• New York

Work Type

• Part-Time
• Onsite

Experience Level

• Senior
• 2-3 years public interaction experience
• Previous supervisory experience is a plus

Salary/Compensations

• $24.57 per hour

Benefits

• Medical
• Dental
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health Reimbursement Program through the Difference Card
• Commuter Benefits Program through the Difference Card
• Voluntary Short Term Disability Plan
• Long-Term Disability
• Life Insurance
• Retirement Plan
• Other voluntary benefits
• 7 sick days off
• 13 holidays off

About the Company

• The New Museum's mission is 'New Art, New Ideas.'
• Founded in 1977, the New Museum has been a leader among contemporary art museums for over 40 years.
• It is among the most respected internationally for its risk-taking curatorial program.
• The New Museum is a center for exhibitions, information, and documentation about living artists from around the world, focusing on emerging and under-recognized voices.
• In 2007, the New Museum moved into its first permanent building at 235 Bowery designed by SANAA.
• Over 4 million people have visited or attended programs and events since 2007.
• The museum has featured 155 exhibitions with over 600 artists from 60+ countries.
• It has hosted over 1,200 public programs including performances, conferences, residencies, screenings, after-school programs, and family days.
• For more information, visit www.newmuseum.org.

Equal Opportunity

• The New Museum of Contemporary Art believes that all persons are entitled to Equal Employment Opportunity.
• We do not discriminate against staff members or applicants based on race, creed, color, religion, national origin, gender identity and expression, sex, age, disability, marital status, political affiliation, sexual orientation, genetic information, or veteran or citizenship status, provided they are qualified and meet job requirements.
• The New Museum provides reasonable accommodation to candidates with disabilities.
• As per New York State Guidelines, all candidates hired must be vaccinated with the COVID vaccine.