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About the Role

The Individual and Major Giving Director will serve as a strategic fundraising partner to the Chief Development & Communications Officer, developing and implementing individual giving and major donor strategies to drive revenue growth and long-term sustainability. This role will oversee the launch and growth of Encore’s major donor circle, build a pipeline of future donors, and systemize donor engagement.

Responsibilities

• Partner closely with the Chief Development & Communications Officer to develop fundraising strategy, hit and exceed revenue goals, and advance organizational priorities related to individual and major donor philanthropy.
• Build and implement a comprehensive individual giving program, including annual, major, and other strategies.
• Develop and manage annual revenue goals and budgets for individual giving (small gifts, mid-level, and major donors).
• Create a multi-year donor pipeline strategy, including acquisition, retention, and upgrade pathways.
• Oversee and grow key programs, including monthly giving and donor societies (e.g., Encore Society).
• Conduct and oversee donor research to better understand giving capacity, interests, and engagement opportunities.
• Create and manage donor portfolios and engagement strategies for the Chief Executive Officer, Chief Development & Communications Officer, and Board members, ensuring coordinated cultivation, solicitation, and stewardship efforts.
• Implement and manage a moves management system to track cultivation, solicitation, and stewardship activities.
• Support and hold portfolio managers accountable for donor engagement goals, ensuring consistent progress.
• Provide strategic guidance, briefing materials, and talking points for leadership and board donor interactions.
• Manage and grow Encore’s major donor circle, the Encore Society.
• Develop and manage an annual Encore Society stewardship calendar, coordinating the execution of all member benefits, communications, recognition activities, and engagement opportunities in partnership with leadership and staff.
• Identify and segment Encore Society members and prospects based on giving history, engagement, interests, and capacity to develop tailored cultivation and stewardship strategies.
• Design and execute targeted donor engagement, recognition, and stewardship initiatives that deepen donor commitment and increase retention.
• Partner with leadership to identify, cultivate, and solicit major donors.
• Develop strategies to upgrade and retain Encore Society members, creating pathways for increased giving and long-term philanthropic investment.
• Plan and execute meaningful donor engagement opportunities tied to the program.
• Track and analyze donor participation, retention, and giving trends to inform strategy and strengthen program performance.
• Partner closely with the Volunteer Engagement Specialist to integrate fundraising strategy into Encore’s robust volunteer program.
• Develop and implement strategies to convert volunteers into donors, creating a clear pipeline from engagement to giving.
• Identify segmentation opportunities within the volunteer base (e.g., long-term volunteers, corporate volunteers, high-capacity individuals) to tailor cultivation approaches.
• Design and execute targeted volunteer-to-donor engagement campaigns, including appeals, stewardship communications, and special recognition opportunities.
• Collaborate on shared engagement touchpoints (events, communications, recognition efforts) that deepen volunteers’ connection to Encore’s mission and increase philanthropic participation.
• Track and analyze volunteer giving trends and engagement metrics to inform strategy and improve conversion and retention.
• Ensure strong coordination between volunteer and development data systems to support holistic relationship management.
• Oversee the organization’s direct mail program, including planning, writing, and execution of appeals.
• Develop and manage an integrated annual appeals calendar (mail, email, and digital campaigns).
• Collaborate with Communications to align messaging and branding across campaigns.
• Analyze campaign performance and continuously optimize strategy.
• Build and strengthen Encore’s individual giving infrastructure, ensuring scalable systems and processes.
• Systemize donor engagement across the organization, including standardized touchpoints, communications, and stewardship practices.
• Improve donor tracking and relationship management within the CRM (e.g., DonorPerfect), ensuring accurate and actionable data.
• Establish workflows to ensure timely gift acknowledgment, follow-up, and stewardship.
• Develop dashboards and reporting systems to track donor trends, revenue performance, and engagement metrics.
• Produce regular reports on individual giving/major donor performance, including revenue, retention, acquisition, and pipeline development.
• Provide insights and recommendations to leadership based on donor data and trends.
• Partner with Finance to ensure accurate reconciliation and reporting of contributions.
• Partner with Development, Communications, and Finance to align strategies and systems.
• Support leadership and Board engagement in fundraising activities.
• Contribute to broader departmental planning and special projects as needed.

Requirements

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in fundraising, with a focus on individual giving/Major Donor Giving preferred.
• Experience working with donor databases (DonorPerfect or similar CRM strongly preferred).
• Demonstrated experience with donor strategy, portfolio management, or moves management systems.
• Strong analytical skills with the ability to translate data into strategy.
• Excellent writing and communication skills, especially for donor-facing materials.
• Highly organized, detail-oriented, and able to manage multiple projects simultaneously.
• Ability to work collaboratively and support senior leadership and board members.
• Interest in nonprofit work and/or aging services a plus.
• Experience launching or managing donor societies or major gift programs.
• Experience with direct mail and multi-channel fundraising campaigns.
• Familiarity with prospect research tools (e.g., DonorSearch, WealthEngine).
• Experience building or scaling fundraising systems and infrastructure.

Location

• Midtown Manhattan

Work Type

• Hybrid
• Full Time

Experience Level

• 5+ years of experience

Education Level

• Bachelor’s degree or equivalent experience

Salary/Compensations

• $125,000 - $150,000 annually

Benefits

• Medical insurance (with Employee contribution)
• Dental & Vision plans with coverage beginning on the first day of hire
• Generous paid time off (vacation, personal days, sick days and earned floating holidays)
• 403(b) with 3% Employer Match after a year of employment
• Flexible Spending Account
• Dependent Care and transit benefits

About the Company

• Widely known as Broadway's longest-running act of loving care, Encore’s mission is to improve the quality of life for older New Yorkers so they are not just surviving, but thriving.
• Through a robust array of programming, Encore takes a “no wrong door approach” to ensure older adults can age in place comfortably for as long as possible.
• Encore is recognized as one of the most respected and trusted nonprofit organizations providing services for older New Yorkers in New York City.
• Encore is on the cutting edge in the human service field and is a staunch advocate not only for older New Yorkers but also for the essential human service employees who serve as the City’s safety net.
• Do not miss this chance to work for a mission-oriented organization, which centers employees as its number one resource.