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About the Role

Firefly is establishing a Product Design team to set the foundation for our software platform and define how modern AI forwards physical safety. As the core of this team, we seek a lead product designer to own and evolve the Ember platform. This team will architect an end-to-end service where physical hardware, real-time environments, and digital platforms seamlessly protect spaces and communities. Our users rely on Firefly during high-stakes, time-sensitive moments. Because safety is on the line, your work must be thorough, thoughtful, and empathetic to people in crisis. You will bring consumer-grade polish to an industry plagued by clunky, legacy software.

Responsibilities

Lead the end-to-end design of the Ember platform: Concept, explore, design and launch new features, expanding our design language while evolving whole workflows across Firefly.
Shape the holistic experience of the Ember platform across mobile and web, help define our product architecture, and establish new industry defining interface patterns.
Design for safer communities: Every design decision we make can save someone’s life.
Champion safer communities while supporting safety teams to make split-second decisions with clarity and confidence by considering complex edge cases, possible failures, and operational constraints.
Design for multi-touchpoint user journey’s: Architect software that spans end-to-end services, adapting workflows for physical-to-digital journeys across multiple participants and devices.
Drive design excellence: Apply strong fundamentals in visual hierarchy, typography, layout composition, and information clarity to build and scale interface components that safety operators can interpret quickly and rely on everyday.
Ship iteratively: Develop solutions rapidly, prioritizing for immediate impact while planning for the system’s eventual evolution, using iteration and testing to find clarity in uncertain contexts.
Design with our customers: Plan and run user research with installers, operators, and end users, converting feedback into product decisions and defending user needs based on field insights.
Set a Collaborative Design Culture: Help set the foundation of design collaboration across the org by working closely with founders, hardware teams, ML engineers, and software developers.

Requirements

6+ years of experience in Product Design, Interaction Design, UX, or equivalent roles.
Experience designing complex workflow software, real-time collaboration tools, connected hardware, or agentic systems.
A strong portfolio showcasing a deep understanding of software design, system architecture, interaction principles, and a high bar for visual craft demonstrated through shipped products.
Demonstrable UX hard skills from product strategy and design ideation, to wireframing, system architecture, design systems, workflow design, and visual execution.
Ability to think holistically about how software adapts across users, moments, and use-cases.
Robust consideration of edge cases, states & variations, and proven ability to take on complex workflows that span touch-points and moments.
Strong visual design consideration across color, type, layout, data visualization and information hierarchy.
Strong understanding of the technical constraints of interface design, ability to adapt design perfection to production limitations, and experience building collaboratively with engineering and technical teams.
Deep User Empathy: Design with the user’s physical and emotional state in mind.
Behavioral insight is built into your process, from formal user research and product testing to passive channels, desk research, and analytics.
Ownership of outcomes: Care about speed, take pride in your work, and are comfortable navigating the ambiguity of an early-stage startup.
Defend quick, confident design decisions, even with incomplete data, while working autonomously across projects.
Inclusive collaboration: Successfully integrate cross-functional constraints and non-design perspectives into your daily workflow.
Handle critical feedback gracefully and resolve disagreements with respect, rationale, and user-centric framing.
Experience at an enterprise hardware, IoT, or connected-device company where the device and the software ship together.
A high caliber of visual design polish and ability to develop new brand system.
Experience designing agentic workflows or AI-native products.
Experience planning, leading, and synthesizing primary research, especially co-design and UX landscape studies.
A high degree of versatility. Is eager to wear multiple hats, learn new design tools/skills, and adapt quickly to shifting requirements.
Experience working and shipping quickly and iteratively.
Exposure to hospitality, healthcare, education, public safety, or other regulated or trust-driven markets.

Skills

Product Design
Interaction Design
UX
Software Design
System Architecture
Interaction Principles
Visual Craft
Product Strategy
Design Ideation
Wireframing
Design Systems
Workflow Design
Visual Execution
User Journey Design
Visual Hierarchy
Typography
Layout Composition
Information Clarity
Interface Components
User Research
Collaboration
Visual Design
Data Visualization
Map-based Interface Design
Spatial Interface Design
3D Interface Design
Technical Literacy
User Empathy
Behavioral Insight
Ownership
Speed
Ambiguity Navigation
Autonomous Work
Cross-functional Integration
Feedback Handling
Disagreement Resolution
Enterprise Hardware Design
IoT Design
Connected Device Design
Brand System Development
Agentic Workflow Design
AI-native Product Design
Primary Research Synthesis
Co-design
UX Landscape Studies
Versatility
Rapid Iteration

Location

New York, NY

Work Type

In-Office
Full-Time

Experience Level

6+ years of experience

Salary/Compensations

$160,000 – $200,000

About the Company

Firefly is building the defining physical AI company of the next decade, starting with safety.
We believe safety is the most important problem facing America today.
Firefly is replacing the current patchwork of disconnected systems with a single AI-native platform that helps organizations understand their environment, coordinate action, and respond when every second counts.
We combine intelligent software with beautifully designed hardware to bring consumer-grade experiences to one of the world's largest and most important industries.
In less than two years, Firefly has grown from an idea to protecting everything from boutique hotels to 30,000-student school systems, raising more than $27 million from leading investors along the way.
Our team includes leaders from Apple and Verkada who care deeply about craft, speed, and building technology that matters in the real world.
Every physical space generates signals. Every organization needs to understand what is happening, determine what matters, and coordinate the right response.
We believe the next generation of AI will move beyond screens and into the real world, becoming the system of intelligence that helps organizations operate and protect the spaces they are responsible for.

Equal Opportunity

Firefly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other characteristic protected by law.
We are committed to building a team where people from all backgrounds can make an impact.
If you require accommodations during the application or interview process, please let your recruiter know.