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About the Role
Seeking an experienced Supervisor, Patient Accounts to oversee patient account and revenue cycle operations, with a focus on backend patient accounts, hospital billing, insurance reimbursement, and revenue cycle management.
Responsibilities
- Supervise daily patient accounts and revenue cycle activities
- Oversee backend billing, claims, reimbursement, and account resolution
- Monitor accounts receivable and ensure timely payment and follow-up
- Review billing and reimbursement issues and resolve complex account discrepancies
- Support insurance verification, claims processing, denials, and payment posting
- Monitor team performance, productivity, and workflow
- Train, coach, and support patient accounts staff
- Ensure compliance with billing policies, procedures, and applicable regulations
- Analyze account trends and identify opportunities for process improvement
- Collaborate with internal departments and insurance representatives to resolve issues
- Prepare reports and communicate departmental performance to management
Requirements
- Minimum 3 years of patient accounts/revenue cycle experience
- Strong backend patient accounts experience required
- Hospital billing and insurance reimbursement experience required
- Strong knowledge of healthcare revenue cycle processes
- Excellent communication, organizational, analytical, and problem-solving skills
- Previous supervisory or leadership experience preferred
- HBI (Healthcare Business Insights) certification required and must be completed before start date
- Questionnaire must be completed and submitted with the cover sheet
Skills
- Backend patient accounts
- Hospital billing
- Insurance reimbursement
- Revenue cycle management
- Accounts receivable monitoring
- Claims processing
- Denial management
- Payment posting
- Team performance monitoring
- Staff training and coaching
- Billing policy compliance
- Process improvement analysis
- Interdepartmental collaboration
- Report preparation
- Leadership
- Communication
- Organization
- Analytical skills
- Problem-solving
Location
- Hybrid after 6 months
Work Type
- Direct Hire
- Hybrid
Experience Level
- Experienced Supervisor
- Minimum 3 years of patient accounts/revenue cycle experience
- Previous supervisory or leadership experience preferred
Education Level
- High School Diploma or GED
Salary/Compensations
- $69,257–$103,897/year