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About the Role

The Field Service Engineer provides customer support through on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems. This role involves instructing customers on equipment operation and maintenance, serving as a company liaison, and supporting system hardware, software, PCs, and networking.

Responsibilities

Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators.
Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades.
Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads.
Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory.
Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process.
Attend higher level certification through participation in company sponsored training & development offerings.
Complete all administrative tasks, including but not limited to time reporting and assigned training.
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Requirements

Outstanding interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately.
Technical critical thinking skills and attention to detail.
Outstanding customer service skills complemented by an ability to listen to and interpret client requests.
Aptitude for technical and practical matters.
MS Office skills: Outlook, PowerPoint, Word.
Excellent team player with a customer satisfaction focus.
Ability to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazards.
Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base typically up to 50% of the time.
Valid driver’s license and safe motor vehicle operation.
Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
Job pace may be fast and job completion demands may be high.
Must be able to remain in a stationary position more than 25% of the time.
The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite.
Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.
May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.

Skills

Interpersonal skills
Written communication skills
Verbal communication skills
Technical critical thinking
Attention to detail
Customer service skills
MS Office (Outlook, PowerPoint, Word)
Teamwork
Customer satisfaction focus
Ability to follow and create written and verbal directions
Ability to read and understand technical bulletins and service manuals
Ability to work under time constraints
Ability to maintain alertness and concentration
Ability to work safely with potential hazards
Detailed knowledge of analytical equipment
Detailed knowledge of laboratory environment
Detailed knowledge of instrument control software
Vendor issued certification on relevant laboratory equipment
Knowledge of laboratory safety practices

Location

US Remote - NY
Remote Field role servicing customers located from Albany, NY down to Poughkeepsie, NY.

Work Type

Field Remote
Full-time

Experience Level

3 years direct experience with repair of laboratory equipment (with BA)
5 years direct experience with repair of laboratory equipment (with Associate Degree)
7+ years direct experience with repair of laboratory equipment (with High School Diploma)

Education Level

BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience
Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience
High School Diploma

Salary/Compensations

$65,000.00 to $85,000.00

Benefits

Car provided
Laptop provided
Phone provided

About the Company

PerkinElmer is an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers.
With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Equal Opportunity

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.