Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As Construction Customer Success Managers, we retain and expand Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill our customers' desired business outcomes, and build lasting relationships, ultimately driving revenue for our construction solutions. You will be the strategic driver for product adoption and expansion within your assigned portfolio of customers.

Responsibilities

Establish desired customer outcomes and develop/manage a Customer Success Plan.
Onboard new construction customers, focusing on accelerating time to value.
Coordinate diverse tasks, topics, and customers.
Seek opportunities to expand solution adoption and recommend best practices.
Maintain high customer retention rates, coordinate with sales for renewals, and identify expansion opportunities.
Conduct regular check-in calls, executive business reviews, webinars, and mentoring sessions.
Track account health to identify and mitigate churn risk.
Drive product usage and adoption of the Autodesk Construction Cloud (ACC).
Develop trusted advisor relationships and advocate for customer needs.
Share, propose, and build best processes for organizational growth.
Act as an Autodesk Construction evangelist, identifying industry outcomes and increasing awareness of construction services.

Requirements

At least 3 years of experience in a customer-facing, B2B role.
Experience in Customer Success, Account Management, or a client-facing role.
Sincere curiosity to understand the construction industry.
Collaborative and open to multiple perspectives; able to work independently and collaboratively.
Process-driven and organized.
Demonstrated record of accomplishment and drive for achievement.
Experience with AEC workflows and awareness of BIM solutions focused on Construction.
Previous experience in the Construction Industry.
May require in-person onboarding and/or identity verification.

Skills

BIM solutions focused on Construction

Location

Remote

Work Type

Remote
Full-time

Experience Level

3+ years

Education Level

4 Year Degree or equivalent experience

Salary/Compensations

$68,000 - $122,210

Benefits

Health benefits
Financial benefits
Time away
Everyday wellness

About the Company

Amazing things are created every day with Autodesk software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
Autodesk helps innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
Autodesk has a culture that guides the way they work and treat each other, informs how they connect with customers and partners, and defines how they show up in the world.
Autodeskers can do meaningful work that helps build a better world designed and made for all.

Equal Opportunity

Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
Considers for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Cultivates a culture of belonging where everyone can thrive.