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About the Role
As an Area Manager at PH Jones, you will lead and support a team delivering essential services to customers within the social housing sector. You will play a key role in ensuring the provision of safe, efficient, and high-quality services while fostering an environment where colleagues can thrive. This role involves working closely with clients, stakeholders, and operational teams to drive performance, improve customer satisfaction, and identify opportunities for continuous improvement through coaching, leadership, and collaboration.
Responsibilities
- Leading and developing a high-performing, customer-focused team.
- Driving excellent customer outcomes through a right-first-time approach.
- Using performance data and insights to improve service delivery and operational efficiency.
- Managing client relationships and working collaboratively to achieve shared objectives.
- Supporting the resolution of complex customer issues and identifying opportunities to prevent recurrence.
- Creating a strong culture of safety, quality, and continuous improvement.
- Ensuring teams have the skills, knowledge, and support needed to perform at their best.
- Managing operational and regulatory risks while maintaining compliance with business and industry standards.
- Making informed commercial decisions that balance customer, colleague, and business needs.
Requirements
- Gas qualifications (CCN1 & CENWAT) and technical gas experience is essential.
- A proven track record of leading, motivating, and developing successful teams.
- Experience delivering strong customer outcomes within a regulated or operational environment.
- The ability to use data and performance insights to drive improvement and achieve results.
- Strong stakeholder management and relationship-building skills.
- A collaborative leadership style with the ability to influence and inspire others.
- An understanding of health, safety, and compliance responsibilities.
- Commercial awareness and the ability to make balanced business decisions.
- Knowledge of data protection and information security requirements.
- Must live within a reasonable commuting distance of South London for regular travel throughout the region.
Skills
- Leadership
- Customer service
- Team development
- Operational excellence
- Performance management
- Client relationship management
- Problem-solving
- Continuous improvement
- Risk management
- Commercial decision-making
- Stakeholder management
- Collaboration
- Influencing
- Inspiration
- Health and safety
- Compliance
- Data analysis
Location
- South London
Work Type
- Full-time
Experience Level
- Experienced leader
Benefits
- Total rewards designed for flexibility
- Financial support
- Physical support
- Emotional support
About the Company
- PH Jones is part of a family of brands revolutionizing how we power the planet, energizing a greener, fairer future by creating an energy system not reliant on fossil fuels.
- PH Jones focuses on installing, upgrading, and repairing heating and electrical systems in social housing across the UK.
- The company is committed to making the UK's social housing sector greener and more energy-efficient.