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About the Role
The Omnissa Senior Solution Engineer bridges the gap between technical solutions and client needs, understanding and communicating the value proposition of our product portfolio. As a Trusted Advisor, you will empower customers with clarity and confidence in the Omnissa platform to achieve their desired business outcomes.
Responsibilities
- Build and maintain strong customer relationships, acting as the end-to-end technical advisor for the account.
- Develop a deep understanding of customer's technical environment, business objectives, and pain points to align with appropriate solutions.
- Build strong relationships with IT leaders and guide them through their digital transformation journey.
- Influence product direction by sharing customer insights and industry trends.
- Win sales opportunities through collaboration with sales counterparts in account planning, campaign development, and technical closure.
- Demonstrate strong knowledge of Digital Workspace industry developments, including competitive threats and comparisons.
- Respond to RFPs/RFIs.
- Present technology vision and value proposition to all audience levels.
- Pro-actively drive meetings, exhibit strong communication skills, and influence decisions through presentations, demonstrations, and technical discussions.
- Take full ownership of accounts by providing thought leadership and ensuring customer's best interest.
- Explain up-to-date product features/benefits and competitive positioning, gathering and applying market knowledge.
- Utilize resources to manage whitespace and accuracy of the Install Base to drive expansion and adoption.
- Build and implement strategic, technical account plans targeting cross-platform solutions.
- Orchestrate supporting resources for a one-team approach to service customer needs and drive defined outcomes.
- Partner with multi-functional teams such as Solutions Architects, Specialists, Customer Success Managers, Product Management, and Engineering.
- Perform special projects related to the SC function as assigned.
- Continuously develop technical and professional skills to increase contributions to customer success.
- Actively participate within the SE community and at industry events.
Requirements
- 5-7 years in a pre-sales solution engineering role or a related customer-facing role.
- Strong understanding of enterprise architecture and Windows desktop/application management and end point security.
- Proven ability to deliver compelling demos and presentations to technical and executive audiences.
- Experience with subscription-based go-to-market models and customer adoption strategies.
- Excellent communication, problem-solving, and stakeholder management skills.
- Experience in desktop management (Windows, macOS, Linux, or ChromeOS).
- Experience with mobile device platforms (Android, iOS, and iPadOS).
- Big plus for experience with End User Computing.
Skills
- Technical resource with industry, product, and solution expertise.
- Partner to sales counterparts.
- Master resource in the sales kit.
- Build trusted advisor relationships.
- Digital Workspace industry developments.
- Communication skills.
- Presentation skills.
- Product demonstrations.
- Technical discussions.
- Thought leadership.
- Market knowledge.
- Cross-platform solutions.
Experience Level
- 5-7 years
About the Company
- Omnissa