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About the Role
As a Roving Technician, you will be responsible for performing preventative and corrective maintenance, routine and on-demand services for various facilities. You will play a vital role in ensuring the smooth day-to-day operations of the property, contributing directly to resident satisfaction and the overall success of the organization.
Responsibilities
- Completes assigned service requests for both in-suite (interior and exterior) and common areas in a timely manner.
- Performs in-suite turnover activities, including both light and heavy maintenance; this could include repair or replacement of appliances, kitchen or bathroom fixtures, basic carpentry, painting and housekeeping to deliver quality product to our residents.
- Responsible for appliance repairs, routine plumbing repairs, repairs and maintenance requiring carpentry skills, painting, basic electrical repairs, and safe use and maintenance of tools.
- Maintains grounds, garbage’s and surrounding area, facilities, and equipment to determine if repairs or preventative maintenance is required.
- Reports any maintenance issues that affect the budget such as life safety, vacant repairs, property damages, and common area needs to the manager.
- Knowledgeable with the legislation applicable to the jurisdiction, including: Health and Safety standards, WHMIS, AODA, and Human Rights.
- Comply with health & safety procedures, ensuring the use of required safety equipment, and identifying unsafe practices and conditions while maintaining a clean and safe working environment.
- Ensures all areas are free of hazards and where not able to resolve, ensure management are informed for immediate resolution.
- Performs on-call emergency procedures as required.
- Attends and participates in training programs as required by Rhapsody and local city and provincial jurisdictions.
- Provides superior customer service and represents the company in a professional manner at all times.
- Consistently maintains a professional, courteous attitude when dealing with residents, coworkers, and the general public.
- Cleaning and custodial duties assigned.
- Maintains and safeguards all company tools and equipment.
- Other duties as assigned by Property Manager.
Requirements
- Completion of High School or general education degree (GED)
- 1+ years of maintenance or related experience
- Flexibility to work on-call on a rotating schedule (evenings & weekends) is required
- Proficient with use of basic handheld and electrical tools
- Knowledge of plumbing, electrical, drywall, carpentry, painting, etc.
- Must be familiar with the community rules and regulations
- A commitment to "Best in Class" Customer Service.
- A professional demeanor with strong communication skills.
- Ability to accurately listen, understand and respond to issues appropriately.
- Ability to work and act independently using good judgment when assessing difficult situations
- Strong problem-solving skills.
- Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines.
- A demonstrated high degree of integrity, diplomacy, discretion and confidentiality.
Skills
- Plumbing
- Electrical
- Drywall
- Carpentry
- Painting
- Appliance repair
- Customer service
- Communication
- Problem-solving
- Organization
- Time management
- Multi-tasking
- Prioritization
Location
- On-call
Work Type
- Full-time
- On-call
Experience Level
- 1+ years
Education Level
- High School Diploma or GED
Benefits
- Competitive compensation and benefits package
About the Company
- At Rhapsody, our company culture is built around core values of Respect, Integrity, Dedication, and Transparency.
- We believe every team member is vital to our success, and we are committed to providing the training, support, and tools needed to help you thrive.
- If you're looking for an exciting career in a fast-paced, growth-oriented industry, Rhapsody offers exceptional career paths for those who are eager to learn and advance.
- We offer a competitive compensation and benefits package designed to meet your needs today while building a secure future for tomorrow.
- We value diversity and are committed to equal opportunity employment.
- At Rhapsody, success goes beyond the bottom line—we strive to create an amazing and unique workplace for every member of our team.
Equal Opportunity
- We value diversity and are committed to equal opportunity employment.