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About the Role

Suburban Services Group is seeking an Office Administrator to support all departments through a variety of tasks related to accurate data entry, maintenance, dispatching, and customer service.

Responsibilities

• Answer or make calls to clients to learn about and address their needs, concerns, or other questions about products or services.
• Schedule and coordinate service calls, maintenance appointments, and emergency repairs.
• Obtain vendor invoices and maintain purchase orders, attaching to the appropriate jobs.
• Monitor technician routes, job status, and real-time updates in ServiceTitan.
• Generate invoices according to contracts and send bills to clients.
• Respond efficiently and accurately, engaging in active listening to callers to provide assistance while helping them feel supported and valued.
• Schedule or update appointments in the computer system.
• Document clear and concise notes in clients’ profiles in order to communicate precisely to the technicians and technical leadership team.

Requirements

• High school diploma or equivalent required.
• Minimum of 1 year of customer service experience.
• Proficient with Microsoft Office Suite or related software.
• Service Titan experience preferred.

Skills

• Strong multitasking abilities
• Excellent written, verbal, and active listening skills
• Strong administrative skills
• Strong organizational skills
• Ability to work individually and as part of a team
• Problem-solving skills

Location

• Burnt Hills, NY

Work Type

• Full-time

Experience Level

• Minimum of 1 year of customer service experience

Education Level

• High school diploma or equivalent required

Salary/Compensations

• $23.00-26.00/hr

Benefits

• Medical, Dental, and Vision insurance
• Paid Vacation and Sick Time, Paid Holidays
• 401k Retirement Plan with Company Match

About the Company

• Founded in 1980, Suburban Services Group has grown from a small home improvement company into a trusted leader in plumbing, heating, air conditioning, and generator services.
• Based near Saratoga Springs, we proudly serve thousands of customers with fair, professional, and honest service.
• Suburban partners with leading HVAC and plumbing companies throughout the United Staes, providing the support and resources of a large national company.

Equal Opportunity

• This employer participates in E-Verify to verify the employment eligibility of all new hires.
• E-Verify is a federal program that compares information from Form I-9 to government records to confirm employment eligibility.
• Suburban Services Group (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.
• All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state, or local law.