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About the Role
The Sales & Service Manager is a key member of the store leadership team, responsible for executing ALO’s business and guest experience strategy. This role focuses on achieving business targets, enhancing guest experiences, and developing talent, all while upholding ALO’s guiding principles.
Responsibilities
- Investigate and identify root causes of sales opportunities, collaborating with the General Manager to address process or system gaps.
- Oversee the Sales & Service team to ensure exceptional guest experiences through assessing guest connection and product education, providing feedback and coaching.
- Cultivate daily client relationships with customers.
- Ensure effective sales floor coverage by developing workforce solutions and leading sales initiatives.
- Partner with the General Manager to develop and implement the store's Sales & Service strategy.
- Represent the business in meetings and conference calls with the General Manager.
- Review, monitor, and manage the budget, reporting, and business data, including metrics like Expenses and Sell-Thru, to inform planning processes.
- Plan for future business needs to maintain optimal performance.
- Ensure the Sales, Service, and Community team embodies ALO's mission and guiding principles.
- Lead the team through accountability, continuous coaching, talent development, and effective communication.
- Establish internal and external talent pipelines through succession planning and recruitment strategies.
- Create effective schedules that prioritize business strategy in partnership with the General Manager.
- Oversee the execution of specific deliverables within the ALO Sales and Service Model to ensure operational efficiency.
- Collaborate with and implement the General/Store Manager’s vision, working cross-functionally to support organizational goals.
- Navigate the organization balancing business needs with brand culture.
Requirements
- Prior leadership experience in retail or a related industry.
- Working knowledge of MS Office (Word, Excel, and Outlook).
- Extraordinary interpersonal and communication skills, both verbal and written.
- Ability to handle multiple tasks in a changing environment.
- Highly motivated by driving business in a fast-paced, innovative environment.
- Possess a business owner mindset with an entrepreneurial spirit.
- Demonstrate an independent work ethic, time management skills, and personal accountability.
- Align with and embody ALO’s Guiding Principles.
- Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up/down a ladder.
- Ability to lift, push, carry, or otherwise move up to 50 pounds.
- Ability to stand and move for an entire shift.
- Must have the right to live and work in the UK.
Skills
- Sales
- Guest Experience
- Talent Development
- Coaching
- Client Relationship Management
- Sales Floor Management
- Business Strategy
- Budget Management
- Reporting
- Workforce Planning
- Recruitment
- Scheduling
- Operational Efficiency
- Cross-functional Collaboration
- Interpersonal Skills
- Communication Skills
- Time Management
- Accountability
Location
- UK
Work Type
- Full-time
- Onsite
Experience Level
- Mid-Senior level
Benefits
- Flexible working options available.
About the Company
- Mindful movement is central to ALO's mission, believing that it enhances well-being both in the studio and in daily life, positively impacting individuals and their communities.
- ALO's 'studio-to-street' philosophy emphasizes integrating the consciousness gained from practice into everyday living.
Equal Opportunity
- As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees based on race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or any other status protected by law.
- Committed to an active Inclusion, Diversity, and Equal Opportunities Policy throughout the recruitment and selection process.
- Offers reasonable adjustments for recruitment process requirements upon request.