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About the Role

Fatima House (Women’s Hostel) is a low barrier, trans-inclusive and welcoming space for women to reside and work towards permanent housing. Services address immediate basic needs, personal needs, social and recreation needs, and health needs. The service approach is based on principles of Housing-First, Harm-Reduction, recovery, low-barrier service, trauma informed, anti-oppression and welcoming and inclusive client-centered service delivery.

Responsibilities

Process client intakes, transfers and support clients with daily needs
Record client notes, intake forms, and discharge plans in accordance with Toronto Shelter Standards and FVC’s policies and procedures
Serve meals, perform housekeeping duties, and light cooking duties
Implement programming for service users
Understand and commit to harm reduction practices and principles
Distribute harm reduction kits and stock harm reduction supplies
Perform safety checks and building rounds
De-escalate and manage conflict with or among clients
Resolve client complaints when appropriate, including timely follow-up
Provide appropriate referrals, information and advocacy to other support services to assist clients to meet the goals outlined in their case plans and housing
Use emergency building systems and follow fire procedures
Lead and support external agency staff while they are onsite, delivering support services to clients
Communicate and demonstrate appropriate professional boundaries with clients, staff, and community partners and abide by all the Fred Victor Centre’s policies and procedures
Work in accordance with the Ontario Occupational Health and Safety Act
Identify, intervene, and effectively deal with crisis and conflict situations
Deal with emergency situations as they arise
Perform administrative tasks such as communications, reports, finding and coordinating staff coverage, information management of service statistics and client information as required
Participate in regular meetings and evaluations with Program Manager/Senior Manager
Observe work related requirements such as punctuality, attending staff meetings, meeting deadlines and working with or without direct support
Attend regular staff meetings, read emails, communicate effectively and support the team
Perform other duties as required and needed for Shelter Operations

Requirements

2-3 years of experience providing services in shelters/residential settings
Educational background in social services or human services including continuing education aimed at deepening practice in working with vulnerable individuals
Knowledge of substance use and addictions, specifically injection drug use, through a combination of lived experience, work experience, and/or education/training
Knowledge and prior work experience in the supportive housing and homelessness sector and understanding of the issues facing marginalized women living with impacts of poverty, mental illness and addiction issues
Knowledge of community-based resources and services, and experience of supporting individuals to navigate the service system across multiple sectors such as housing, legal, income support, health and settlement
Awareness of and sensitivity to the health issues of a diverse community and experience working with disenfranchised populations
Commitment to community development practices, including understanding that people living on a low income are a resource and have an important role in finding solutions to social challenges
Experience working with chronically homeless individuals who come from a racially and ethnically diverse background, who experience health issues (both physical and mental); addictions; abuse; and social isolation
An understanding of systems that cause and support homelessness, poverty and discrimination
Understanding of strategies that promote asset development and empowerment
Ability to develop effective and productive relationships with program participants, co-workers and external agencies including defining roles and implementing multi-disciplinary team practices
Demonstrated ability to utilize sound judgment and solid problem-solving skills
Possess strong skills in crisis intervention and conflict resolution and be able to have sound problem solving and decision-making skills under pressure and be able to create and implement creative solutions
Strong communication skills, both written and oral
Willingness to work with animals and be proximate to animals
Expect to be in potentially threatening situations
A police record check is required by the final candidate prior to hiring

Skills

Crisis intervention
Conflict resolution
Problem-solving
Decision-making under pressure
Written communication
Oral communication

Location

1059 College Street, Toronto

Work Type

Permanent
Full-Time

Experience Level

2-3 years of experience

Education Level

Social services or human services background

Salary/Compensations

$29.40 per hour

Benefits

4 weeks of vacation to start
Paid sick leave and float day
Group benefits with Life Insurance, AD&D, Extended Health and Dental Care with 100% premiums paid by the employer
LTD with premiums 100% paid by employees
RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation
Access to employee and family assistance plan

About the Company

For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto.
Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness.
We are committed to ending homelessness, one person at a time.
We offer a caring and supportive environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference.
With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us.
Many members of the management team started in relief and front-line roles.

Equal Opportunity

Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential.
We welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived experience.
If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance.
We strive to provide reasonable accommodation whenever requested.
Information received relating to accommodation requests will be treated with confidentiality.